The duties of this position include managing customer QA document requests, by locating or creating the requested documents and working with QA to ensure a timely response to customers. This position also includes updating electronic filing systems, managing various computer databases and spreadsheets, and preparing customer lists for field notifications, to send notification letters/emails. The Scientific Support Admin also evaluates scientific papers that cite use of products from Bio-Techne and enters relevant citations into the Reference Database. Perform additional related duties as assigned.

ESSENTIAL FUNCTIONS

Manage customer QA document requests, by locating or creating the requested documents and working with QA to ensure a timely response to customers. Track requests, keep SOPs updated, and maintain a working knowledge of Bio-techne products. Prepare the customer lists for Field Notifications, which may include merging lists and proofing letters for format and spelling. Ensuring that the correspondence is sent and that internal notifications are distributed. Evaluate scientific literature and identify the catalog numbers of Bio-techne products used in the paper. Gather additional information, such as the sample type and application in which the product was used. Enter information into the Reference Database so that the citation may be associated with the product on the website. Assist Technical Service in department functions/projects including but not limited to the maintenance of technical resources. Support Technical Service applications, helping ensure system scalability, security, performance and reliability. Maintain electronic filing systems of company products. This involves setting up new product files in an electronic (Wiki) database. Updating product information from OEM Suppliers. CRM database support in the form of entering new contacts and activities, and logging and tracking completion of QA document requests. Cleaning-up customer contact information and deleting (merging) duplicate records. Follow company policies and practices as outlined in the Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance to the job. Perform additional duties as assigned, including assisting other departments as needed.

JOB SPECIFICATIONS

Education and Experience:

This position requires a minimum of a bachelor’s degree, that included courses in the Biological Sciences, Biochemistry or equivalent. Working knowledge of Microsoft Word, Excel, and Outlook is required. Knowledge of Salesforce or similar CRM is preferred. Working knowledge of Microsoft Access is preferred.

JOB SPECIFICATIONS (continued)

Knowledge, Skills, and Abilities:

Computer skills that include working with the full suite of Microsoft Office products. Strict attention to detail. Ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, and customer support. Skill in establishing effective interpersonal relationships such as the ability to solicit key ideas and information. Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action. Ability to make effective decisions and execute an appropriate course of action considering all relevant variables. Proficient in planning, organizational, time management, and multi-tasking skills. Excellent verbal and written communication skills. Knowledge of safety and company rules and policies. Ability to handle sensitive and proprietary information with discretion and confidentiality. Ability to work hours that conform to standard business operations (7:00 A.M. to 6:00 P.M.).