Southwest Automated Security, Inc. dba Gates & Controls

Southwest Automated Security, Inc. dba Gates & Controls, a leading wholesale distributor serving the automatic gate, access control, perimeter security, and commercial door industries, is seeking a highly organized, customer-focused professional to join our Corona Branch as an Inside Sales & RMA Coordinator.

This position plays a critical role in supporting customers throughout the warranty and defective product return process while providing inside sales support to professional installers throughout our branch network. The ideal candidate will be highly organized, detail-oriented, and committed to delivering exceptional customer service.

This is an excellent opportunity for someone looking to build a long-term career in a growing technical industry while becoming a key resource for both customers and manufacturers.

What You'll Be Responsible ForInside Sales & Customer Support

• Assist customers by phone, email, and at the sales counter
• Help customers identify the correct products for their applications
• Process customer orders, quotes, branch transfers, and pricing requests accurately
• Build strong relationships with professional installer customers
• Provide exceptional customer service and follow-up throughout the sales process
• Support branch personnel throughout our company with product inquiries and customer needs

RMA & Warranty Administration

• Take ownership of the company's Return Material Authorization (RMA) program
• Coordinate defective product returns from customers across all company branches
• Communicate with customers regarding warranty eligibility, return procedures, and claim status
• Work directly with manufacturers to obtain return authorizations and warranty approvals
• Advocate for customers when products are near or slightly beyond warranty periods to maximize customer satisfaction
• Ensure timely processing and resolution of warranty claims
• Maintain accurate records and tracking of all RMA activity
• Follow up with customers to ensure defective products are returned promptly
• Coordinate credits, replacements, and repairs with Accounting, Purchasing, and Operations teams

Organization & Process Management

• Maintain accurate documentation and reporting related to RMAs and warranty claims
• Track open cases and follow through until final resolution
• Identify opportunities to improve efficiency within the RMA process
• Work closely with Purchasing and manufacturers to resolve recurring product issues
• Maintain professional communication with customers, vendors, and internal departments

Inventory & Receiving Support

• Assist with receiving and inspection of returned products
• Verify returned items and supporting documentation
• Coordinate shipment of defective products back to manufacturers when required
• Assist with inventory organization and cycle counts as needed
• Help maintain a clean, organized, and professional work environment

Skills & Qualifications

• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Customer-service-oriented mindset with strong follow-up skills
• Ability to manage multiple tasks and priorities simultaneously
• Proficient in Microsoft Outlook, Word, Excel, and Adobe Acrobat
• Comfortable working in a fast-paced, computer-based environment
• High School Diploma or GED required
• Associate degree or related business experience preferred
• Electrical, mechanical, gate operator, access control, or technical product experience strongly preferred
• Experience with warranty claims, customer service, inside sales, or product returns is a plus

What We're Looking For

We want someone who:

• Takes ownership and follows through on commitments
• Enjoys helping customers solve problems
• Is highly organized and detail-oriented
• Communicates professionally and confidently
• Works well with both customers and manufacturers
• Enjoys learning technical products and systems
• Wants a long-term career with growth opportunities

About Us

Southwest Automated Security, Inc. dba Gates & Controls is a leading wholesale distributor serving professional gate, access control, perimeter security, and commercial door installers throughout the Western United States.

Our team provides product expertise, technical support, training, and industry-leading customer service to licensed professional installers. We attract motivated, entrepreneurial professionals who want to grow their careers in a fast-paced and rewarding environment.

If you enjoy helping customers, solving problems, and working with technical products, we'd love to hear from you.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan

Ability to Commute:

• Corona, CA 92879 (Required)

Work Location: In person