Commercial AV Field Service Technician – Norwich, CT

Requirements to Apply: This is a senior, customer-facing field service role. Candidates must have 7+ years of commercial AV experience, strong computer proficiency (including comfort using AI-based tools for troubleshooting and documentation), and the ability to serve as the primary on-call contact for the Norwich, CT, market. Reliable personal vehicle required (car, truck, or van); transportation is not provided. This is demanding, hands-on field work — long days, frequent driving, and after-hours availability should be expected.

About TAIV
TAIV is a fast-growing technology company that replaces live TV commercials in bars and restaurants with venue-specific content and targeted advertising. We also deploy standalone digital signage in gas stations and retail environments. TAIV operates in 3,500+ live locations nationwide and continues to expand.

The Role
TAIV is seeking a Lead Commercial AV Field Service Technician to manage installation, service, and technical support across the Norwich market. This individual is the senior technical resource for the region — responsible for resolving complex AV issues, supporting venue partners directly, and maintaining consistent, high-quality service delivery. The role combines hands-on AV work with customer service responsibilities and requires someone who can work independently, manage a demanding schedule, and represent TAIV professionally under pressure.

Responsibilities

• Act as the primary technical point of contact for theNorwich market, responding to calls, texts, and emails from venue staff and internal teams, including outside standard business hours
• Install, configure, and service TAIV AV hardware, including restaurant/bar AV and matrix systems
• Independently diagnose and resolve signal, power, and connectivity issues
• Use computers, diagnostic software, ticketing systems, and AI-based tools daily to troubleshoot issues and document work
• Travel to 2–4+ commercial locations per day using a personal vehicle
• Provide on-call support for urgent venue issues as the market's escalation point
• Maintain professional, consistent communication with venue owners, staff, and TAIV leadership
• Support and guide additional technicians as the Los Angeles market grows

Qualifications

• 7+ years of commercial AV experience — required
• Hands-on experience with matrix systems and structured technical troubleshooting
• Strong computer proficiency; comfortable using AI-based tools in daily work
• Reliable personal vehicle, valid driver's license, and insurance — required
• Comfortable using ladders in commercial environments
• Strong customer service and communication skills; able to manage difficult situations professionally
• High school diploma or equivalent required
• English required; Spanish preferred
• Willing and able to be on call, including some evenings and weekends, and to manage a physically demanding daily schedule

Compensation & Schedule

• Position Type: 60-day trial/probationary period, transitioning to full-time salaried employment
• Probation Period: 60 days; pay discussed during the interview
• After Probation: Guaranteed 40 hours/week; strong performance leads to an offer of full-time salaried employment
• Mileage Reimbursement: $0.72 per mile
• Schedule: Full-time, primarily weekdays, with required on-call availability for urgent issues
• Location: Norwich, CT and surrounding metro area including local Casino's

Job Types: Part-time, Contract

Pay: $28.00 - $32.00 per hour

Work Location: In person