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ComSys has an immediate Full Time opening for an IT Professional who is looking for a strong, growing IT Company that will reward the execution of challenging work. There is plenty of room for growth and advancement.

Responsible for providing technical assistance and support related to computer systems, hardware, or software.

Primary responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person, over the phone or by eMail
Write documentation articles
Train computer users
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Ask questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Create, update and close service tickets
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