Senior Process Associate - Technical Helpdesk

In this role, you will provide accounting and financial reporting expertise, provide enterprise oversight and management of the accounting policy development, financial business process improvement recommendations, management of the payroll, and accounting shared service division.

Responsibilities:

• Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service). SOG (State of Georgia) travel inquires/requests.

• Requires the ability to listen, comprehend, and communicate with customers in conveying information.

• Review employees’ records, input information, and apply data entry to various modules located within PeopleSoft (TeamWorks) HCM and Financials modules and the Concur system for State Tavel employees.

• Log in utilizing call center application P28 (Platform 28 software to answer voice calls, responds to SR (Service Request) tickets concerning routine to complex inquiries.

• Utilize Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicate detailed written responses toward service requests
  

Qualifications:

Required

• High School Diploma or GED Equivalent.

• At least 1 year of experience in helpdesk
  

Preferred

• Experience supporting ERP applications (PeopleSoft) and Workday either on helpdesk, or in a customer service role.

• Fundamental Knowledge of Accounting, Human Resources, and Payroll.

• Ability to effectively communicate verbally, active listening skills, good speaking voice, proper use of grammar exert pleasant, courteous demeanor.

• Entry-level skill in the use of Microsoft applications Word, Outlook, Excel, and Microsoft Teams, and familiarity with all internet browsers.
  

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.