Tufts Medicine MelroseWakefield Hospital and Lawrence Memorial Hospital of Medford

MelroseWakefield Hospital and Lawrence Memorial Hospital provide high-quality, compassionate care through a wide range of clinical services. With two hospitals, a Breast Health Center, a Cardiovascular Center and more than 20 locations offering over 50 specialties, we serve Melrose, Medford and surrounding communities just north of Boston.

As a Level III Trauma Center, MelroseWakefield Hospital offers immediate access to life-saving emergency care, including one of the region’s only community-based cardiac catheterization labs for advanced heart treatment. Our Level III Special Care Nursery allows families to stay close to their newborns who need extra care before going home.

Nationally recognized, leading-edge community care

• We provide expertise in life-saving cardiac procedures, neurosurgery and cancer care as well as advanced orthopedic and robotic surgeries and comprehensive maternal–newborn services—delivering advanced care close to home.

• MelroseWakefield Hospital is deeply committed to improving the health and wellness of our community. We partner with local organizations and offer health programs, educational events and wellness initiatives across more than 10 communities in our service area.

• Our hospital also offers more than 40 local health programs designed to meet the needs of people of all ages. Activities such as our Safe Sitter® babysitting training for junior high students, fall prevention education for seniors and Baby Café breastfeeding groups make it easier for residents to access the support and resources they need for better health.

About Tufts Medicine

Tufts Medicine brings together the best of academic and community medicine to deliver exceptional, connected and accessible care. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Care at Home and an integrated network of physicians, we treat the most complex conditions, keep our communities healthy and bring research breakthroughs to life.

Our mission

Empower people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery.

Our vision

Create the most equitable and frictionless healthcare experience in the world.

Job Overview

This position oversees the systems, policies and procedures that assure consistently high quality of care for all patients and the most cost-effective use of hospital resources in direct patient care. Supervises all physicians employed through MelroseWakefield Healthcare or any of its affiliates. Oversees the Medical Staff Office and Medical Staff credentialing process. Assures the adequacy of the Continuing Medical Education program offered by MelroseWakefield Healthcare. Participates as a member of Senior Management on strategic planning, budgeting, and management committees. Sponsors collaborative system multidisciplinary safe practice programs, such as infection control protocols, hand hygiene, medication administration practices.

Job Description

Minimum Qualifications:

1. Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO).

2. Successful completion of a Residency Program.

3. Successful completion of a Fellowship, if appropriate for medical specialty.

4. Licensure to practice medicine.

5. Board certification in relevant medical specialty.

6. Hospital approved credentials (medical license, clinical privileges).

7. Unrestricted DEA number.

8. Appropriate certificate necessary for area of practice (BLS, ACLS, ATLS, PALS, etc.)

9. Ten (10) years of experience including a minimum of five (5) years practicing medicine and five (5) years in key medical staff administrative roles.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Assures that appropriate systems, essential for the on-going review, analysis and evaluation of the quality of care, are in place.

2. Collaborates with clinical chairmen of Medical Staff Departments in developing, monitoring and revising quality improvement programs within their departments.

3. Collaborates with the CEO and the Director of Quality to assure that appropriate administrative procedures are in place to assure continuous quality improvement of patient care.

4. Serves, ex-officio (with vote), on all committees of the Medical Staff and all patient care committees.

5. Works with the Director of Quality and others, as appropriate, to follow up on all patient complaints regarding the quality of clinical services.

6. Works with the Director of Quality, the President of the Medical Staff, individual physicians and the Chiefs of relevant departments to evaluate any complaints or concerns related to the clinical capability of a specific member of Medical Staff. Reports finds to the President of Melrose-Wakefield Hospital; recommends actions as necessary.

7. Works with the Director of Quality to oversee the hospital’s participation in collaborative quality improvement programs with other organizations and to assure full integration with Medical Staff activities.

8. Per direction of President, implements linkages or contractual arrangements with other hospitals or physicians to address specific clinical issues; e.g. full-time infectious disease coverage, Medical Director coverage, Psychiatric coverage, etc.

9. Works with the Director of Medical Staff Services to develop Medical Staff Planning and assists with physician recruitment.

10. Assures that hospital resources are used most cost-effectively in direct patient care.

11. Works with Chiefs of Departments to assure compliance with internal medical management guidelines; (e.g., pre-operative testing guidelines), as well as external guidelines imposed by third parties, the IPA or the PHO.

12. Serves as the physician liaison between the Resource Management Committees, the Chiefs of Departments, the Medical Executive Committees and the Quality Committees of MelroseWakefield Healthcare.

13. Works with the Resource Management department and managed care department to resolve utilization management issues related to specific physicians.

14. Assures that the Medical Staff Bylaws, Rules and Regulations are current and that all policies and procedures are in full compliance.

15. Assures compliance with all governmental rules and regulations as well as the achievement of all accreditation standards.

16. Serves as mediator for conflict resolutions among members of the medical staff and any of their issues with nursing, paramedical personnel and administrative staff.

17. Oversees formal continuing medical education programs. Assures that the hospital establishes and maintains accredited continuing medical education programs. Integrates educational activities with corporate goals for quality improvement and resource management.

18. Assures that educational programs reinforce any corporate tertiary affiliations by facilitating medical staff communications and coordination of services.

19. Participates as a member of Senior Management on planning, budgetary, or operation committees.

20. Contributes clinical perspective to strategic planning activities; identify important trends in clinical care that will affect future operations.

21. Works with the Chief Financial Officer to develop capital budgets related to medical services. Helps to assess specific physician requests, coordinates budgeting process with Chiefs of clinical departments.

22. Attends Senior Management meetings and participates in specific task forces as necessary to achieve the hospital’s strategic goals.

23. In conjunction with CIO and the medical staff, advances MelroseWakefield Healthcare’s use of medical informatics and leads the development and implementation of a strategic medical information plan.

24. Responsibilities include planning, organization, and coordinator of major functional segment(s) of hospital (or healthcare system) involving exercise of high degree of judgement, initiatives, and leadership, as well as the ability to anticipate and positively react to technical, organizational, and administrative problems in areas of responsibility.

Physical Requirements:

1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

2. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

3. Requires ability to see computer screen and reports.

Skills & Abilities:

1. Strong understanding of core processes, clinical standards, guidelines and practices for high performance medical practice.

2. Ability to work effectively within a team of clinical and non-clinical colleagues.

3. Self-motivated, goal-oriented and independent.

4. Creative thinking and problem-solving skills.

5. Knowledge of principles of high value health care including common quality and efficiency measures

6. Strong quality improvement skills.

7. Experience in data analysis, e.g. to assess quality and efficiency of care, return on investment for medical management programs, etc.

8. Superior leadership skills, especially relationship building and provider engagement skills, including the ability to influence without direct authority.

9. Superior written and verbal communication skills, including developing and giving clear and effective presentations, in both 1:1 and group settings.

10. Project and resource management skills