Location: Commerce Place
Category: Information Technology
Department: IT EPIC
Job Type: Full time
Union Name: Non Union

Work Schedule: Day
Length Of Shift(s) In Hours: 8
Shift Details: Monday-Friday 8:30a-5:00p
Hours/Week: 40
Weekend Requirements: No
Holiday Requirements: No
On Call Requirements: Yes

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.

Epic Beaker CP/AP Support Analyst

The Epic Beaker CP/AP Support Analyst provides operational, technical, and workflow support for Epic Beaker and related laboratory information systems across inpatient and outpatient environments. This role ensures reliable laboratory operations through system monitoring, issue resolution, interface support, testing, upgrades, data validation, and workflow optimization.

The ideal candidate holds current Epic Beaker CP/AP certification and has hands-on experience supporting Beaker in a hospital laboratory setting. Strong knowledge of Anatomic Pathology, Clinical Pathology, LIS functionality, laboratory interfaces, orders, results, specimen tracking, system mappings, and cross-application workflows is required. Experience with HL7, interface engines, and Epic integrations is strongly preferred.

Key Responsibilities

• Monitor and support daily LIS operations and related interfaces.
• Troubleshoot Epic integrations, interface errors, result transmission issues, and data discrepancies.
• Configure, test, and maintain system mappings.
• Validate laboratory orders, results, and specimen tracking across systems.
• Support upgrades, patches, enhancements, and testing activities.
• Partner with laboratory staff, clinicians, IT teams, vendors, and operational leaders to resolve issues and improve workflows.
• Document system configurations, workflows, and issue resolutions.
• Participate in on-call support and incident response as needed.
• Maintain compliance with healthcare, privacy, security, and regulatory requirements.

Preferred Qualifications

• Current Epic Beaker CP/AP certification
• Hospital-based Epic Beaker support experience
• Knowledge of HL7 messaging, interfaces, and Epic integration
• Strong understanding of clinical laboratory workflows and terminology
• Excellent troubleshooting, analytical, communication, and collaboration skills

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.