Department Information

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

We offer a generous benefits package including:

• 11 paid holidays per year plus vacation and sick leave
• Medical, dental, and vision plans
• State paid life insurance policy
• Choice of 2 retirement plans (defined benefit or defined contribution)
• Optional 401(k) and 457 plans
• State paid short-term disability coverage
• Additional optional life and disability plans
• Credit Union membership
• Training and professional development

Business Operations, Innovation, Technology, & Security (BITS) has 4 crucial teams responsible for the entire agency technology portfolio. The 4 teams manage CDEC's information technology, infrastructure, operations, projects, & enterprise applications. BITS coordinates daily with all of CDEC, the Governor's Office of Information Technology (OIT), and technology service providers in support of the CDEC Mission. Our vision is to be the most tech-forward, user-centric agency in the State of Colorado by identifying, implementing, and managing solutions that are sustainable, interoperable, & secure.

The Technology team is focused on managing CDEC’s enterprise applications & systems. This is achieved through a balance of application management, operational support, service delivery, and continuous enhancement. The Technology team has 2 work units: Operations & Service. The Operations team is responsible for system administration and all day-to-day operations. The Service team is responsible for ticketing, triaging, troubleshooting, and the service delivery to the end user.

Technology supports the CDEC mission through the management of the primary mediums of CDEC’s service delivery. These are critical applications that ultimately allow CDEC to execute its goals, outcomes, & objectives. While the individual goals are often driven by individual programs, this team holds the significant responsibility of understanding how each part of the CDEC enterprise infrastructure fits in, impacts, and influences the entire technological ecosystem. All decisions, actions, and solutions executed by the Technology team shall be sustainable, interoperable, & secure.

Technology’s primary customer & end user is the recipient of the service being delivered through the enterprise solution. Their primary partners are Product, Program Delivery, & OIT. The inseparable relationship between the Technology & Product teams shall be viewed as 2 sides of the same coin. Both of these teams are primarily focused on the end user - Technology is focused on achieving the desired outcome for the end user and Product is focused on achieving the best possible experience for the end user.

Description of Job

Class Code & Class Description:
H1D4XX Data Management IV

This position is an experienced Salesforce administrator that acts as the system and operational subject matter expert (SME). In addition, this position manages & monitors the overall health and performance of the application. This position leads the analysis, deployment, uptime, operation, security, and configuration of the technology system and related components to ensure optimal performance. This position is expected to champion and utilize both Agile and Continuous Integration/Continuous Delivery (CI/CD) methodologies throughout the Software Development Life Cycle (SDLC).

In addition, the position interfaces with the Colorado Child Care Assistance Program (CCCAP) program management, the TechOps Supervisor, TechSer Supervisor, TechDev Manager, BITS Director, OIT, and technology vendors.

• Configure, operate, and administer systems in a manner that ensures smooth, ongoing availability for end users
• Create, evaluate, and submit user stories and/or business requirements related to using, administering, and configuring the application
• Support the quality assurance process; contribute to the development of test plans; coordinating and leading test efforts, including internal and external user participation in the test effort; communicating with stakeholders on the progress of the test effort
• Lead technical planning and work sessions with internal and external stakeholders, product managers and owners, and other technologists to support operations, maintenance, & defect resolution. Identify and propose enhancement needs.
• Coordinate with the Data, Strategy, & Impact (DSI) team in defining, documenting, developing, and implementing secure and streamlined data management processes.
• Maintain System Administrator Documentation, including Procedurals, Configurations, Maintenance Logs, Network Maps Standard Operating Protocols (SOPs), Continuity of Operations Plan (COOP), & Technology Plan Workbook (TPW)
• Serve as the liaison between TechDev, TechSer, CCCAP Program, & vendors
• Develop test scripts and lead code testing efforts prior to deployment, including security, user acceptance testing (UAT), American Disability (ADA) and/or Web Content Accessibility Guidelines (WCAG), and regression. Ensure quality data by defining, testing, and performing data loads. Communicate any concerns prior to deployment to minimize regression and maximize user experience.
• Support sandbox environment operations by developing and maintaining an environment refresh and data obfuscation plan to conduct environment refresh activities.
• In partnership with TechDev, deploy tested and accepted code to production environments.
• Implement and maintain operation configuration changes, maintenance, & defect resolution including validations and process automation to ensure data quality and integrity.
• Collaborate with TechDev to build and maintain integrations with other platforms.
• Maintain application security model, including configuration for user access and security settings according to the Office of Information Technology (OIT) Colorado Information Security Policies (CISPs) and team norms
• Implement, execute, and monitor role-based application access control (RBAC) processes including ensuring appropriate access aligned with best practices to achieve all security & experience metrics
• Implement and manage system monitoring of all health & performance metrics.
• In partnership with TechSer, manage user and software licenses, including user setup/deactivation and license use
• Review user issues, analyze available information, & identify problems. In partnership with Product, TechDev, & TechSer, develop, propose, implement, and manage solutions.
• Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

Experience Only:

• Seven years of current Salesforce systems administration experience. At least two years of experience must be heavily focused on the following:

• Managing Salesforce lower environments (Sandboxes), data masking and deploying configurations via CI/CD pipelines (e.g., Jenkins, GitHub)
• Performing tier 2/3 technical triage to isolate, root-cause, and resolve data flow failures between Salesforce and integrated external systems or middleware

• Bachelor’s degree from an accredited institution in Computer Science, Information Systems, Business Administration or a closely related field AND three (3) years of current Salesforce systems administration experience. At least two of the three years of experience must be heavily focused on the following:

• Managing Salesforce lower environments (Sandboxes), data masking and deploying configurations via CI/CD pipelines (e.g., Jenkins, GitHub)
• Performing tier 2/3 technical triage to isolate, root-cause, and resolve data flow failures between Salesforce and integrated external systems or middleware

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis.

• Building complex Salesforce Flows, validation rules and custom objects without writing Apex code
• Troubleshooting data flows between Salesforce, MuleSoft, AWS, Heroku and Postgres databases
• Managing Salesforce lower environments (Sandboxes), data masking and deploying configurations via CI/CD pipelines (e.g., Jenkins, GitHub)
• Translating high-level business requests into technical requirements, preventing custom-code bloat and validating the work of external vendors
• Tier 2/3 technical triage, reducing cognitive/administrative overhead for end-users and empathetic stakeholder communication

• Salesforce Administrator certification (Advanced Administrator, Platform App Builder, or Public Sector Solutions preferred)
• Demonstrated experience managing Salesforce within a complex, multi-org, or shared-tenant enterprise environment
• Expertise in advanced declarative automation (e.g., Salesforce Flows, validation rules) to implement business logic without custom code
• Experience troubleshooting data flows between Salesforce and integrated components (e.g., MuleSoft, AWS, Heroku, Postgres)
• Exceptional oral and written communication skills
• Experience developing and coordinating communications associated with change management and Change Advisory Board (CAB) reviews
• Demonstrated experience overseeing and validating the work of technology vendors and internal QA teams that support Salesforce applications
• Demonstrated experience with customer/stakeholder relationship management, applying empathy to synthesize needs from diverse stakeholder groups
• Proficiency in G Suite, including Gmail, Chat, Calendar, Docs, Sheets, Slides, and Forms
• Demonstrated experience with CI/CD deployment pipelines, version control, and lower environment (Sandbox) data masking protocols
• Experience utilizing Agile software tools such as Jira
• Experience coordinating, developing, and maintaining technology application documentation (e.g., SOPs, data dictionaries, user guides)
• Change management experience implementing new technology application products or features

• Experience working in or with state government and compliance frameworks (e.g., ADA/WCAG, FedRAMP, security audits)
• Project Management experience
• Able to perform under pressure and triage high-severity incidents
• Analytical and solution-oriented with a focus on reducing administrative and cognitive overhead for users
• Collaborative
• Comfortable with highly scrutinized public-facing work products
• Curious
• Emotionally intelligent
• Exceptional attention to detail
• Flexible
• Independent and self-directed

• Applicants must pass a thorough background check prior to employment.
• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

Supplemental Information

• A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
• A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
• If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
• If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.