Job Description
Department: Inside Sales

Summary

Efficiently develop proposals and quotes for an assigned territory, primarily for end-users and reps that sell to end-
users. Provide customer service as required during proposals and quotes and post-order support phases. Work
proactively within a defined sales team structure to service customers. Own primary customer relationship (in
conjunction with overall sales team) to facilitate long-term customer retention and satisfaction.

Able to work proactively in a fast-paced environment with a high-volume of customer interaction regarding technical
products and applications. Manage timely and accurate information flow while demonstrating proper judgment in
unstructured decision-making situations (including terms and conditions, pricing, discounting, credits, and warranty
claims administration).

Must gain and demonstrate thorough understanding of product technical features and integration with application
environments. Must be able to read and interpret mechanical drawings and technical specifications.

Present a professional demeanor in all customer contacts, including conflict resolution and related critical customer
satisfaction situations. Possess effective business writing, reading, and verbal communication skills in self-prioritized,
multi-tasking situations.

Job Duties & Responsibilities

Proposals and Quotes – 65% of Time

• Receive and respond to informal phone, email, web-based inquires for basic technical data, price, delivery, or

applications information (including current users references) from end-users and reps.

• Evaluate customer application information and recommend equipment in alignment with customer-defined

performance, delivery, and price parameters (using sales team members, as needed.)

• Develop pricing and discounting strategy based on knowledge of competitive offerings and defined

guidelines.

• Possess basic understanding of manufactures terms and conditions to assess significance or customer-

requested variances.

• Determine proposal type and transmission mode for formal proposals requests.
• Prepare written proposal documents.
• Assure delivery of proposal to customer and execute follow-up contact.
• Support new business development activities and follow-up on sales leads, as required by marketing and

rep based.)

Order Entry – 15% of Time:

• Application review to reconcile ordered equipment against customer application information to assure

proper equipment has been specified.

• Assist in clarifying model codes and equipment descriptions, addressing price deviations, commission

assignments, credit holds, and provide other information as required.

Order Production – 5% of Time:

• Review customer-requested in-production order changes.
• Determine financial and performance impact of request changes.

Post-Order Support – 15% of Time:

• Field incoming inquires for Post Order service and support issues. Ask probing questions to determine best

course of action to fulfill customer needs and minimize costs.

• Issue timely and detailed Material Return Authorizations (MRA’s) for equipment.
• Make decisions regarding issuance of credits and creation of special exchange terms, using defined

Physical Demands
While performing this job the employee is regularly required to sit, talk and hear and must be able to operate a
telephone and computer. Lifting requirements rarely exceed 5 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
This is a non-smoking work environment. The work environment is located on the street level.

Application
Submit resume via email hr@techstar.com.