Technology Services Intern

Information

Pay Range (Grade): $15.00 (Y000)

Other Compensation Offered: Overtime

Employment Type: Internship, up to 35 hours per week

Organization: Technology Services - Systems & Client Services

Location: County Office Building

Reports to: Systems & Client Services Manager

Classification: Non-Exempt (42008)

Who We Are

At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.

What You Will Do

Are you ready to dive into an internship where you'll support and explore Carroll County Government's Technology Services? As a Technology Services Intern, you'll play an active role in supporting a variety of activities within our Technology Services Office. This will include working with both the Client Services Team and Networking Team. There will be a wide range of activities such as hardware replacements for employees, assisting with deployments of network hardware, writing test cases, organizing files and equipment, performing system testing. You'll also be working closely under the supervision of the managers of those teams, gaining hands-on experience and valuable insights along the way. If you're eager to learn and contribute, this could be a fantastic opportunity for you. Looking forward to seeing your enthusiasm and initiative.

Essential Duties

• Support daily activities of the Technology Services Department - specifically the Client Services & Networking Teams
• Diagnose and troubleshoot technical problems reported by clients and vendors.
• Shadow and assist technicians with hardware replacements or assist with physical deployment of network hardware.
• Create documentation for Technology Services such as knowledge articles, test cases, and workflows.
• Assist technology teams with organizing and scanning files, archiving documents.
• Follow all safety rules and regulations. Assist in the maintenance of a clean, orderly, and safe work environment.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.

How You Will Succeed

Your Skills

• Attention to Detail (Intermediate)
• Microsoft Office Suite (Intermediate)
• Independent Work (Introductory)
• Networking (Introductory)
• Hardware Knowledge (Intermediate)
• Organization (Intermediate)
• Documentation (Intermediate)

Your Strengths

• Service Excellence
• Decision Making
• Collaborating with Others
• Digital Literacy
• Continuous Learning
• Professionalism
• Attention to Detail
• Analytical Thinking
• IT Support Troubleshooting

You Might Be a Good Fit If

Education and Experience

• High school Diploma or General Education Diploma (GED)

Additional Information

• Requires criminal background check as condition of employment.
• Flexible schedule, up to 35 hours per week.

Why You Will Love Working Here

Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)

Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.

Questions or need assistance? Please contact us at careers@carrollcountymd.gov, via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.