About Baltimore City Community College

Description/Job Summary

Reporting to the Director of Testing, or designee, the Testing Proctor plays a critical role in ensuring the integrity and smooth administration of examinations in the Testing Center. This position involves providing proctoring services for a wide variety of exams, including but not limited to Accuplacer, ParaPro, GED, TEAS, and other assessments offered to students and external candidates. The Proctor is responsible for maintaining a secure, quiet, and controlled environment conducive to test-taking while adhering to the National College Testing Association (NCTA) standards and the College’s policies and procedures. This position requires interaction with students, faculty, and staff and may include additional responsibilities as assigned.

Responsibilities/Duties

• Proctor exams for students and candidates during regular business hours, evenings, and weekends. This includes standardized tests, departmental exams, and vendor-based assessments, ensuring all procedures and guidelines are followed.
• Prepare the testing room for each exam, verify the eligibility of testing candidates, and provide clear communication of test procedures and rules. Monitor candidates throughout the exam session. Maintain accurate records of all incoming exams, track and report irregularities or breaches in testing protocols, and ensure all exams are properly documented and stored according to college policy. Provide necessary follow-up with faculty or test vendors when needed.
• Ensure that all testing procedures meet institutional and regulatory standards, including the administration of exams in compliance with NCTA guidelines. Identify, document, and report any issues regarding academic dishonesty, procedural discrepancies, or technical issues during testing.
• Assist in the evaluation of test scores, including the identification of candidates requiring retesting, and maintain detailed records of candidate's testing history for future reference.
• Act as a point of contact for both phone and email inquiries related to testing schedules, procedures, and policies.
• Provide assistance to candidates and staff as necessary.
• Participate in ongoing professional development activities as required by the department.

Required Qualifications

Education:

Experience:

• One year of professional experience working as a proctor, administrator, or equivalent role in an academic environment (high school, college, university, or professional testing center) which must include the following:
  • Office software (MS Office Suite, Google Workspace), email systems, and basic office equipment (printers, scanners, etc.). Comfortable with basic troubleshooting and the use of testing-related software platforms.

Additional Requirements:

Preferred Qualifications

• Bachelor’s degree in education, Psychology, Business, or related field.
• Familiarity with Banner or other Student Information Systems (SIS) is highly desirable.
• Prior experience in a community college or similar educational institution, especially in a testing center, administrative, or academic support role.
• Previous completion of or willingness to complete industry-standard proctor certifications (e.g., NCTA Proctor Certification).

• Knowledge, Skills, and Abilities

  • Excellent written and verbal communication skills, with the ability to clearly explain complex testing procedures and requirements to candidates, staff, and faculty.
  • Strong interpersonal skills and demonstrated ability to provide exceptional customer service in a fast-paced, detail-oriented environment.
  • Knowledge of enforcing the institution’s Test Security protocol when observing anomalous behavior within the assessment environment.
  • Ability to ensure the security and confidentiality of all testing materials.
  • Knowledge of proctor certification training and examinations to stay updated with best practices and institutional procedures.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To request an accommodation during the application or interview process, please email
hr@bccc.edu.

For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.