Merchants Commercial Bank

JOB DESCRIPTION

Professional Banking Associate

Job Title: Professional Banking Associate

Branch/Dept.: Operations

Reports to: Senior Professional Banking Associate

1. Summary. Performs activities which may include client service, receiving deposits and loan payments, cashing checks, opening new accounts, safe deposit operations, issuing savings withdrawals, and recording night and mail deposits, and other teller activities.

2. Essential Functions.

• Meet and greet clients.
• Open and process new accounts, including DDA, savings, certificates of deposit, and safe deposit boxes.
• Sells and/or refers Bank’s products and services to clients and prospects.
• Research and answer customer inquiries; quote products and rates.
• Research and verify account information and resolve problems for clients as necessary.
• Process incoming and outgoing wire transfers.
• Perform teller duties.

3. Additional Responsibilities.

• Performs other duties as assigned.
• Provide exceptional customer service.
• Explain policies and procedures to customers as applicable.
• Maintain customer confidence and protect bank operations by keeping information confidential.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

4. Required Education, Experience.

• High School diploma or equivalent preferred.
• Position demands a person with an outgoing, sales-oriented personality.
• Two years banking experience, preferably as a CSR.
• Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.
• An above average record as a teller, a general knowledge of branch operations, and some experience in each of the duties for which he/she is responsible, is also required.
• Basic PC skills and working knowledge of Microsoft Word and Excel.
• Requires one (1) month training to learn all aspects of the position.

Qualifications and Skill Requirements.

• Punctuality
• The ability to process transactions quickly and accurately in a fast-paced environment
• Written and verbal communication
• Organization
• Time-management
• Multitasking
• Thoroughness
• Teamwork
• Customer service
• Willing to learn and adapt

5. Equipment Used.

• Computer
• Ten-key calculator
• Telephone
• Fax Machine
• Photocopier

Job Type: Full-time

Pay: $16.50 per hour

If necessary, ferry fare between St. Thomas and St. John will also be provided.

Work Remotely

• No

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Banking: 2 years (Preferred)

Work Location: In person