Responsible for the support of customer orders of non-standard product, by providing timely and accurate manufacturing documentation: Bills-of-material and weight and counterbalance calculations. Prioritize and process Detailing tasks to enable on-time manufacturing of customer orders. Identify gaps and opportunities in Detailing processes, driving improvements to Detailing methods and tools to capture efficiency gains.

• Interpret routine and complex customer quotes and orders. Apply custom order detailing and manufacturing instructions.
• Prepare bills-of-material within the ERP system.
• Perform door weight and spring counterbalance calculations.
• Using system tools, prioritize and manage the timely completion of incoming tasks.
• Communicate with internal Customer Care, Manufacturing, and Finance teams to gather necessary information to process and release orders.
• Develop and improve tools and workflows to improve Detailing processes and efficiency.

• Associate degree with technical focus preferred, or equivalent work experience with demonstrated success.
• Attention to detail is critical to success.
• Strong technical and math background.
• Experience with Microsoft Excel and Word.
• Ability to prioritize and multi-task. Resourceful.
• Solid communicator. Comfortable with in-person, phone, and written communication.
• Able to interpret and understand technically oriented material, blueprints, and door configuration rules.