Accounts Receivable Coordinator Job Description

Position Title: Accounts Receivable Coordinator

Department: Finance

Reports To: Fiscal Director

Location: Ironton, OH

Mission Statement: We strive to provide Trauma Responsive Care across all communities we have the privilege to serve, promoting overall mental, physical, and spiritual wellness.

Position Summary:

The Accounts Receivable Coordinator is responsible for managing the organization's accounts receivable functions, ensuring timely and accurate billing, payment posting, collections, and reconciliation of client and third-party payer accounts. This position works closely with clinical, billing, and finance staff to maintain accurate financial records while supporting the organization's mission. The Accounts Receivable Coordinator is expected to maintain confidentiality, comply with all applicable federal and state regulations, and provide excellent internal and external customer service.

Essential Duties and Responsibilities

• Adhere to TPC Wellness Mission Statement.
• Generate and review invoices for services provided.
• Post payments received from insurance companies, Medicaid, Medicare, commercial payers, clients, and other funding sources.
• Monitor outstanding accounts receivable balances and follow up on unpaid claims and individuals served balances.
• Research and resolve billing discrepancies, payment variances, and denied claims.
• Communicate with insurance companies regarding claim status and payment issues.
• Prepare and distribute account statements as needed.
• Maintain accurate customer and payer account information.
• Reconcile accounts for receivable transactions with the general ledger as assigned.
• Process refunds, adjustments, and write-offs according to agency policy.
• Assist with month-end and year-end financial closing activities.
• Maintain organized financial records and supporting documentation.
• Collaborate with clinical, billing, admissions, and finance staff to resolve account issues.
• Prepare reports related to accounts receivable aging, collections, and outstanding balances.
• Ensure compliance with HIPAA, and all local, state and federal government agency policies.
• Participate in audits and provide requested documentation.
• Maintain strict confidentiality of client, financial, and employee information.
• Attend required meetings and training.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED required.
• Associate degree in Accounting, Business Administration, Finance, or related field preferred.
• Minimum of two (2) years of accounts receivable, medical billing, healthcare finance, or accounting experience preferred.
• Experience with Medicaid, Medicare, and commercial insurance billing preferred.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with electronic health records (EHR) and accounting software preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks while meeting deadlines.

• Ability to maintain confidentiality and professionalism.
• Knowledge of healthcare billing and reimbursement processes.
• Understanding of accounts receivable principles and accounting practices.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Ability to work independently and collaboratively.
• Ability to identify problems and implement effective solutions.
• Ability to interpret financial reports and account information.
• Knowledge of HIPAA privacy and security regulations.

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods while working at a computer.
• Frequent use of hands and fingers for typing and operating office equipment.
• Ability to communicate effectively in person and by telephone.
• Frequent viewing of computer screens.
• Occasional standing, walking, bending, reaching, and stooping.
• Ability to lift and carry up to 20 pounds occasionally.
• Ability to travel between agency locations if needed.

Core Competencies

• Integrity and ethical conduct
• Attention to detail
• Accountability
• Customer service
• Teamwork and collaboration
• Time management
• Communication
• Problem-solving
• Adaptability
• Confidentiality

Equal Employment Opportunity Statement

TPC Wellness is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.