Candidate must reside local to Lake Forest, CA. The position is 100% in-office.

The Underwriting Trainer is responsible for the design, delivery, and ongoing support of theLender's underwriting training programs, including UW University and related curriculum for new and seasoned underwriters. This role's primary responsibility is to train, curate, and support the underwriting training program, building and maintaining curriculum, job aids, and assessments, and delivering instruction directly to underwriters at all experience levels.

This is an onsite, in-person delivery role. The Underwriting Trainer must be physically present to lead classroom instruction, facilitate hands-on file work, and provide real-time coaching, this cannot be performed on a fully remote basis. The Underwriting Trainer partners closely with Underwriting leadership and Learning & Development to ensure training reflects current guidelines, tools, and quality standards.

Essential Job Functions

Training Delivery

• Deliver in-person and virtual, instructor-led training sessions to new and seasoned underwriters

Lead classroom instruction, workshops, and hands-on file-review exercises covering underwriting guidelines, credit analysis, and theLender systems

• Provide real-time, in-person support to trainees during and after training, including system navigation and file-specific questions.
• Use LMS to track attendance and training session completion for all onsite sessions.

Curriculum Development

• Curate, build, and maintain training curriculum, instructor guides, job aids, and knowledge assessments for the underwriting training program.
• Update all training materials manuals, job aids, presentations, and knowledge checks to reflect current guidelines, processes, and procedures.
• Partner with Underwriting leadership, subject matter experts, and Learning & Development to identify business priorities and define learning objectives.
• Support curriculum sequencing across mortgage fundamentals, credit and collateral analysis, compliance, and Non-QM/NONI product content.

Program Support

• Support day-to-day operation of the underwriting training program, including scheduling, session logistics, and materials distribution.
• Evaluate training effectiveness through feedback, knowledge-check results, and post-training performance; use findings to continuously improve materials and delivery.
• Support the evaluation and rollout of new underwriting tools and technologies Perform other duties as assigned.

Essential Job Skills

• Strong analytical and credit-judgment skills, with the ability to translate underwriting guidelines into clear instructional content.
• Excellent verbal and written communication skills; comfortable presenting to and facilitating discussion with all levels of the organization.
• Confident, engaging in-person presentation and facilitation skills this role requires holding a attention and adapting delivery in real time.
• Ability to provide outstanding customer service and coaching in a fast-paced training environment.
• Proficient with Microsoft 365 (Word, Excel, PowerPoint, Outlook and Teams) and Encompass or comparable Loan Origination Systems.
• Strong planning and organizational skills; ability to manage multiple projects and delivery priorities.
• Interpersonal skills necessary to build effective working relationships with underwriting leadership, trainees, and cross-functional partners.

Minimum Qualifications

• 3–5 years of experience underwriting mortgage loans.
• 2 years of experience delivering training, coaching, or mentoring in a professional environment.
• Experience with Non-QM underwriting is a plus, though not required.
• Working knowledge of mortgage underwriting guidelines and regulatory requirements (e.g., BSA/AML, RESPA, TILA).
• Experience with Encompass or a comparable Loan Origination System.
• Ability to handle competing priorities effectively within established timeframes.

Our Culture: It’s Everything

At theLender, we believe culture isn’t just a buzzword—it’s the foundation of everything we do. We’ve built an environment that’s energetic, social, and genuinely fun:

• Quarterly wrap-up parties to celebrate wins
• Office-wide guessing games and competitions
• Themed dress-up days
• Month-end team lunches
• Food trucks and surprise treats
• Salsa contests and interactive events
• A consistently busy social calendar

It’s a place where hard work and high energy go hand-in-hand with fun, connection, and community.

Why People Love Working Here

• Top Workplace – Recognized by employees year after year
• Growth-focused environment with hands-on training
• Account Executive Academy and Underwriter University – our in-house development programs
• Comprehensive benefits including medical, dental, vision, 401(k), and gym reimbursement
• A team that values collaboration, drive, and personality

Learn More About Us

• Website: www.theLender.com
• Social: Facebook | Instagram
• LinkedIn: https://www.linkedin.com/company/thelender/posts/?feedView=all

Compensation

$40-47 per hour DOE

Job Type: Full-time

Pay: $40.00 - $47.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have 2 or more years of experience with training and developing content?
• Do you have a minimum of 3 years experience in Mortgage Underwriting?

Work Location: In person