SUMMARY: Process a variety of functions related to the servicing of Commercial Real Estate/Corporate/ Small Business/ SBA/USDA loans which includes monetary transactions, maintenance and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and assistance with their questions and or concerns. The nature of their service needs can vary considerably.
• Monitor CCLRS Unassigned queue and the department email box to ensure items are resolved and/or distributed to the appropriate associate for resolution.
• Monitor the CCLRS queue for incoming assigned requests and complete them accurately and efficiently.
• Process all incoming payments/payoffs/posting/rate changes received via mail and CCLRS.
• Process all return checks and returned ACH/FTM items.
• Monitor the Posting Reject Journal report daily and process the appropriate transactions.
• Monitor the Automatic Loan Payment Exception Journal report daily and process the appropriate transactions.
• Monitor the Unapplied Funds Report and process the transactions as appropriate.
• Perform daily workstation balancing and process the required offsetting entries via BTE or general ledger tickets.
• Scan the daily general ledger tickets and checks into SCO.
• Process all incoming wire transfers as appropriate.
• Monitor the Note Clearing, Wire Transfer Clearing, Participation Clearing and Remittance general ledger account reconciliation and clear items timely.
• Monitor Late Fee Due Report and process as appropriate.
• Review the daily SOX related maintenance report and confirm accuracy/validity of the maintenance performed. Obtain supervisor/manager sign off.
• Process all WAR Transfer transactions including but not limited to loan set-up on Bank 581 - Shadow, processing non-accrual and charge off transactions, WAR loan maintenance, WAR loan posting, research, manual statement creation etc.
• Set-up and cancel ACH per customer request. Verify accuracy of account information and research any discrepancies.
• Process all line of credit reject checks or return the items unpaid as appropriate.
• Review SWAP Deal Reset Report and adjust the interest rates accordingly.
• Process EA tracking items.
• Perform credit bureau month to month comparison and research/correct items as needed.
• Monitor and resolve customer credit disputes. Ensure accurate credit reporting on certain loans that are mandatory for compliance regulations.
• Review Year-end Interest Statements for Production and Shadow prior to sending to Arrow Mail for mailing.
• Review the IRS Penalty Tape and complete the B-Notice process
• Perform and document testing for Signature releases, Desktop Teller upgrades, Nautilus upgrades, RPA etc.
• Image process of scanning and indexing documents into Nautilus.
• Receive audit requests and gather documentation and research items if needed.
• Monitor various reports daily to identify required actions and/or exceptions.
• Prepare 1502 Report for late payments, payoffs and paydowns, prepare wire, remit funds and report to Colson FTA, prepare SBA Reporting and Proof Sheet.
• Daily transfer of funds between the "BankUnited Custodial Agent for Colson Services Corp, FTA Trust DDA account and the Colson FTA Trust Sec Beneficiary general ledger.
• Process the Colson invoices as received after research is performed.
• Perform monthly validation and balancing of the 1502 Report. Prepare wire transfer, upload the 1502 Report to Colson FTA, and prepare the SBA Reporting and Proof Sheet.
• Review and clear the 1502 exceptions identified by Colson FTA.
• Process the sale of the SBA loans on the secondary market by setting up the participation loan.
• Validation of participation set up after SBA loan is sold on the secondary market.
• Handle the "first payments after sale" on all newly sold SBA loans.
• Update credit bureau reporting codes for SBA loans.
• Process the SBF FASB transactions.
• Monitor the USDA Payment Report daily, when applicable, prepare the notification and wire transfer, submit to the appropriate participating bank, and prepare the USDA Reporting and Proof Sheet.
• Update credit bureau reporting codes for SBA loans.
• Trains, oversees and assists level I and II Specialized Posting and Servicing Representatives when needed. Be able to work independently with minimal required assistance from supervisor.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.