Tracemark Impression is a full-service digital marketing agency looking for a Website Operations Manager to fully own our website projects from onboarding through launch. This role is execution-focused, not sales.

You will be responsible for website builds and redesigns, coordinating internally, communicating with clients, and ensuring every website launches on time, on scope, and at a high standard. This role requires strong WordPress and Elementor expertise, technical confidence, and the ability to manage multiple projects at once.

Responsibilities

Website Project Management

• Manage website projects from onboarding through launch
• Enforce timelines, SOPs, and quality standards
• Own approvals, deliverables, and next steps
• Prevent delays and scope creep

Client Communication

• Lead onboarding calls and explain the website process
• Act as the primary point of contact post-sale
• Schedule and lead website walkthroughs and revision calls
• Answer client questions and resolve concerns
• Conduct monthly client check-in calls
• Send weekly and monthly client reports

WordPress & Technical Oversight

• Strong working knowledge of WordPress and Elementor
• Review website layouts, UX, responsiveness, and functionality
• Understand hosting, domains, DNS, SSL, and launches
• Ensure websites are fully launch-ready
• Perform internal quality control before client delivery

Revisions & Quality Control

• Collect and consolidate client revision requests
• Translate feedback into clear internal instructions
• Review completed revisions before client delivery
• Enforce scope boundaries and feedback rules

Internal Coordination

• Create and manage website projects in Monday.com
• Assign designers and lock build timelines
• Document kickoff summaries and build briefs
• Lead weekly accountability calls
• Remove blockers and execution issues

Launch & Handoff

• Coordinate domain, DNS, and hosting access
• Execute website launches
• Perform final post-launch checks
• Record and send Loom handoff videos
• Confirm client access and credentials

Requirements

• Strong experience with WordPress and Elementor (required)
• Solid understanding of hosting, domains, DNS, and SSL
• Experience managing website builds or redesigns
• Client-facing experience with strong communication skills
• Highly organized and process-driven
• Comfortable enforcing timelines and scope

Preferred (Not Required)

• SEO and on-page optimization experience
• Google Ads knowledge
• Google Analytics and Search Console experience
• Agency or multi-client environment experience
• Familiarity with Monday.com

Compensation

• $16–$25 per hour (based on experience)
• Full-time position
• Growth opportunities

Job Types: Full-time, Part-time

Pay: $16.00 - $25.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person