Part-Time Customer Service and Administrative Intern
Approximately 15-25 hours per week for 2026 Fall Semester and potential for 2027 Spring Semester

Monday through Friday between 8:00am - 4:30pm (Normal Business Hours)
Schedule to be determined upon hiring.

Summary: The Customer Service and Administrative Intern supports the Boone County Regional Sewer District by providing excellent customer service and administrative assistance while gaining practical experience in municipal utility operations. Working alongside District staff, the intern will assist customers, support daily office operations, and contribute to the successful implementation of the District's first in-house customer billing and payment system. This internship provides hands-on experience in customer relations, office administration, municipal government, and utility billing while contributing to projects that directly impact District customers.

Essential Job Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbents may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

Customer Relations: Customer Service; Public Relations; Customer Questions; Account Assistance; Reception and Telephone Support

Administrative Support: Data Entry; Digital Records Management; Document Preparation; Scanning & Filing; Mail Processing; Office Organization; Special Projects

Customer Billing Support: Customer Account Maintenance; Billing Software Support; Payment Processing Assistance; Customer Data Verification

Customer Relations Tasks:

• Serves as a professional and courteous first point of Contact for District customers, contractors, and visitors.
• Answers incoming telephone calls and welcomes customers visiting the District Office.
• Assists customers with routine questions regarding sewer service, customer accounts, billing, payments, and District procedures.
• Directs inquiries to the appropriate District staff member.
• Assists staff in researching customer questions and resolving routine customer concerns.
• Assists customers with online payment resources and customer portal navigation.
• Demonstrates excellent customer service while representing the District in a positive and professional manner.

Administrative Support Tasks:

• Performs accurate data entry and updates customer records.
• Maintains paper and electronic filing systems.
• Scans, indexes, and organizes District records.
• Assists with document preparation, copying, and distribution.
• Assists with incoming and outgoing mail.
• Supports managers and administrative staff with daily office operations.
• Assists with office organization, records retention, and document management.
• Assists with inventory of office supplies and materials.
• Participates in training opportunities.
• Learns District software and administrative procedures.

Customer Billing and Software Support

• Assists staff during implementation of the District's new customer billing and payment software.
• Assists with customer verification and account maintenance.
• Reviews customer information for accurace.
• Assists customers with payment options and online account registration.
• Supports testing, quality assurance, and data validation activities.
• Assists with customer account updates and billing-related documentation.
• Learns municipal utility billing procedures and customer account management.
• Assists with reports and special projects associated with the District's transition to in-house billing.

General Support

• Operates computers, scanners, printers, telephones, and other standard office equipment.
• Maintains confidentiality of customer and District information.
• Demonstrates professionalism, dependability, initiative, and a willingness to learn.
• Maintains a safe work environment by following District policies and procedures.
• Performs other duties as assigned.

Required Knowledge and Skills:

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Basic proficiency with Microsoft Office applications.
• Ability to learn new software systems and office technology.
• Strong organizational and time-management skills.
• Ability to accurately perform data entry.
• Strong attention to detail.
• Ability to work independently while collaborating effectively with others.
• Positive attitude, professionalism, and eagerness to learn.

Education and Experience:

• High school diploma or equivalent.
• Current enrollment in, or recent completion of, a college, university or technical program is preferred.
• Coursework in Business Administration, Communications, Public Administration, Accounting, Information Technology, Marketing, or a related field is preferred.
• Previous customer service, office, or administrative experience is beneficial but not required.

Environmental Factors and Conditions/Physical Requirements:

The majority of work is performed in a professional office setting and is generally sedentary. Must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Position requires CONTINUOUS sitting, upward and downward flexion of neck; fine finger dexterity and light to moderate finger pressure to manipulate keyboard, equipment controls, and other office equipment; pinch grasp to manipulate writing utensils. FREQUENT side-to side turning of neck, walking, standing, bending and stooping, pushing/pulling, twisting at waist, moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 25 lbs. from below waist to above shoulders and transporting distances up to 50 yards. OCCASIONAL squatting, kneeling, reaching above and at shoulder height, moderate grasping to manipulate objects; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Equipment and Tools Utilized:

Equipment utilized includes personal computer, copier/scanner/printer/fax machine, motor vehicle, and other standard office equipment.

Acknowledgements:

BCRSD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harrasment of any type without regard to race, color, religion, age, sec, national origin, disability status, genetics, protection veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absense, compensation and training.

Please nothe this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change as the needs of the District and the requirements of the job may change.

Job Type: Part-time

Pay: $15.00 - $22.00 per hour

Work Location: In person