Responsibilities:

• Support Technical Account Managers (TAMs) and Agile Leads in planning, coordinating, and delivering project activities.
• Coordinate project meetings, track progress, document action items, and escalate risks or issues as needed.
• Provide project operations support, including deliverable tracking, documentation, reporting, and project management tools administration.
• Triage project issues and collaborate with internal teams to resolve them under the guidance of Technical Implementation Leads and TAMs.
• Monitor project plans, timelines, budgets, and resource utilization to ensure successful delivery.
• Maintain project documentation, issue logs, meeting minutes, and project repositories.
• Coordinate with internal and external stakeholders to ensure effective communication and collaboration.
• Prepare and deliver accurate project status reports and updates to stakeholders.
• Analyze project data and recommend improvements to enhance delivery efficiency.
• Ensure accurate and timely time tracking, with a focus on billable utilization and proper use of project management systems

Requirements:

• 2+ years of experience supporting internal clients and business units in an IT environment.
• Experience with Jira, Confluence, or similar collaboration tools.
• Understanding of project management principles and methodologies.
• Experience with budgeting, forecasting, SOW management, and resource planning.
• Strong organizational, multitasking, and communication skills.
• Proven ability to manage stakeholder expectations and provide excellent customer service.
• Proactive, quick learner with a positive, can-do attitude.
• Ability to identify risks, provide project updates, and coordinate across cross-functional teams.
• Able to work independently and collaboratively under the guidance of Technical Account Managers (TAMs)

Additional Information:

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.