OWCP Coordinator (Federal Workers' Compensation Coordinator)

Location: South Atlanta MUA Center / Federal Injury Center – Forest Park, Georgia

Employment Type: Full-Time

Department: Federal Injury Center / Clinical Operations

Reports To: Director of Clinical Operations and Managing Partner

Position Summary

The OWCP Coordinator serves as the primary administrative coordinator for all Office of Workers' Compensation Programs (OWCP/FECA) patients treated within the Federal Injury Center. This position is responsible for ensuring complete compliance with Department of Labor (DOL) regulations, maintaining accurate ECOMP documentation, coordinating treatment authorizations, communicating with nurse case managers, employing agencies, claims examiners, and assisting providers in delivering exceptional care to injured federal employees.

The ideal candidate possesses exceptional organizational skills, extensive medical documentation knowledge, superior customer service abilities, and the ability to manage multiple complex federal claims simultaneously while maintaining strict regulatory compliance.

The OWCP Coordinator is expected to become the in-house expert on OWCP processes and serve as the liaison between patients, providers, employers, the Department of Labor, and federal agencies.

Primary ResponsibilitiesFederal Case Management

Manage the complete administrative lifecycle of OWCP claims from initial intake through discharge.

Review and verify accepted diagnoses, claim numbers, employing agencies, accepted body parts, and current claim status.

Maintain detailed tracking of all federal cases, authorizations, appointments, treatment plans, and required documentation.

Coordinate scheduling based upon authorized treatment frequency.

Monitor expiration dates of treatment authorizations.

Track utilization limits and ensure uninterrupted patient care.

Maintain accurate case notes within the electronic health record.

Assist providers in maintaining OWCP-compliant treatment schedules.

ECOMP & Department of Labor Documentation

Prepare, upload, and manage documentation through the ECOMP Portal.

Coordinate submission of:

• CA-16
• CA-17
• CA-20
• CA-2
• CA-2a
• CA-7
• CA-7a
• CA-35
• CA-40
• CA-110
• Narrative Medical Reports
• Progress Reports
• Operative Reports
• Imaging Reports
• Functional Capacity Evaluations
• Work Restrictions
• Return-to-Work Documentation
• Schedule Award documentation
• Impairment Rating Reports
• Letters of Medical Necessity
• Second Opinion Requests

Ensure all submissions comply with DOL documentation requirements.

Maintain electronic confirmation of all uploads.

Monitor pending submissions requiring provider signatures.

Provider Documentation Support

Work directly with physicians, chiropractors, physician assistants, nurse practitioners, physical therapists, and ancillary providers.

Review documentation for completeness before submission.

Identify missing documentation.

Ensure provider narratives adequately establish:

• Medical necessity
• Causation
• Objective findings
• Functional limitations
• Disability status
• Treatment plans
• Prognosis
• Maximum Medical Improvement (MMI)
• Return-to-work recommendations

Coordinate completion of provider reports within required timeframes.

Authorization Management

Track all referrals and authorizations.

Request additional treatment approvals.

Coordinate:

• Diagnostic Imaging
• MRI
• CT
• EMG/NCV
• Surgical consultations
• Pain management
• Orthopedic referrals
• Physical therapy
• Chiropractic care
• Functional Capacity Evaluations
• Durable Medical Equipment
• Medication approvals

Communicate authorization updates with providers and patients.

Patient Coordination

Serve as the primary point of contact for injured federal workers.

Educate patients regarding:

OWCP claim process

Treatment expectations

Appointment requirements

Attendance policies

Documentation requirements

Travel reimbursement procedures

Work status reporting

Maintain frequent communication regarding treatment progress.

Assist patients with navigating federal claims requirements.

Coordinate transportation when applicable.

Employer & Case Manager Communication

Communicate professionally with:

Federal Agencies

Claims Examiners

Nurse Case Managers

Rehabilitation Nurses

Human Resources Representatives

Department of Labor personnel

Coordinate work status updates.

Respond promptly to requests for documentation.

Schedule provider conferences when necessary.

Document all communications.

Billing & Claims Support

Verify accepted diagnoses prior to billing.

Coordinate with billing department regarding denied claims.

Research denied services.

Assist with appeals.

Monitor authorization compliance.

Verify CPT coding matches authorized services.

Maintain accurate documentation supporting reimbursement.

Quality Assurance & Compliance

Maintain compliance with:

Department of Labor (OWCP)

FECA regulations

HIPAA

OSHA

Georgia medical documentation standards

Internal compliance policies

Perform routine chart audits.

Identify documentation deficiencies.

Assist with federal compliance initiatives.

Maintain strict confidentiality.

Scheduling Responsibilities

Coordinate provider schedules for OWCP patients.

Ensure treatment frequency matches authorized plans.

Reduce gaps in care.

Coordinate re-evaluations.

Schedule Functional Capacity Evaluations.

Coordinate Independent Medical Examination appointments when requested.

Monitor no-show and cancellation patterns.

Administrative Responsibilities

Maintain organized electronic and physical case files.

Prepare reports for providers.

Generate compliance reports.

Maintain referral logs.

Assist in clinic performance tracking.

Participate in departmental meetings.

Assist with special projects.

Cross-train with front office staff as needed.

Required Qualifications

• Minimum 3 years of medical office experience
• Minimum 2 years working with OWCP, Workers' Compensation, or Case Management preferred
• Strong understanding of medical terminology
• Experience with Electronic Health Records
• Exceptional organizational skills
• Excellent written and verbal communication
• Strong computer proficiency
• Microsoft Office Suite proficiency
• Ability to manage multiple priorities in a fast-paced environment
• Professional appearance and demeanor

Preferred Qualifications

• Prior OWCP/FECA experience
• Experience using ECOMP
• Knowledge of CA Forms
• Experience working with federal agencies
• Case management experience
• Medical billing knowledge
• Prior orthopedic, chiropractic, pain management, PM&R, or rehabilitation experience
• Understanding of AMA impairment ratings
• Knowledge of return-to-work programs

Skills & Competencies

• Exceptional attention to detail
• Strong critical thinking
• Excellent time management
• Professional communication
• Ability to prioritize competing deadlines
• High level of confidentiality
• Customer service excellence
• Independent decision-making
• Team-oriented mindset
• Strong documentation review skills
• Ability to interpret federal regulations and medical documentation

Physical Requirements

• Ability to sit for extended periods
• Frequent computer use
• Occasional standing and walking throughout the clinic
• Ability to lift up to 25 pounds
• Ability to manage multiple monitors and electronic documentation systems

Performance Expectations

Successful performance in this role includes:

• Maintaining greater than 98% documentation accuracy.
• Timely submission of all OWCP documentation within required deadlines.
• Minimal claim denials due to administrative error.
• Exceptional patient satisfaction through proactive communication.
• Effective coordination with providers and federal agencies.
• Accurate tracking of authorizations and treatment plans.
• Full compliance with HIPAA, FECA, and Department of Labor regulations.
• Continuous contribution to improving clinic workflows and operational efficiency.

Compensation & Benefits

Competitive compensation based on experience

Benefits include:

• Monday–Friday work schedule
• No nights
• No major holidays
• Paid Time Off
• Paid Holidays
• Continuing education opportunities
• Professional development and advancement within the Federal Injury Center
• Performance-based incentives and bonus opportunities tied to departmental efficiency, compliance metrics, and patient satisfaction

This position offers the opportunity to become an integral part of one of the region's leading Federal Injury Centers, supporting the care of injured federal employees while ensuring excellence in regulatory compliance, documentation, and patient advocacy.

Pay: $47,000.00 - $52,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Education:

• Associate (Preferred)

Ability to Commute:

• Forest Park, GA 30297 (Preferred)

Work Location: In person