SR. BUSINESS ANALYST, WORKFORCE PLANNING (STARLINK)

The Sr. Business Analyst, Workforce Planning (Starlink) leads proactive workforce planning and optimization, with a strong focus on managing demand volatility. This role uses short- and long-term strategies to help the organization scale efficiently while protecting customer experience and service levels.

RESPONSIBILITIES:

• Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
• Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
• Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
• Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
• Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
• Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
• Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience
• Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

BASIC QUALIFICATIONS:

• Bachelor's degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
• 3+ years of progressive experience in workforce planning, demand forecasting, or analytics

PREFERRED SKILLS AND EXPERIENCE:

• Master's degree in an analytical field
• 2+ years of experience in demand forecasting and predictive analytics
• 3+ years of experience using advanced Excel and SQL
• 2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field
• Proficiency in Python
• Telecom or ISP industry experience
• Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience
• Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI)
• Excellent leadership, stakeholder management, and communication skills

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
• This is NOT a remote position and would require relocation if not local to the Redmond, WA or Bastrop, TX area