Question 1

Is Capital One a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Capital One have rated their employer with 3.6 out of 5 stars in 413 Glassdoor reviews. This is an average score with the overall rating of Capital One employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Capital One now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Capital One.

Question 2

Does Capital One pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Capital One with 3.5 out of 5 stars based on 413 anonymously submitted employee reviews. This is 10.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Capital One.

Question 3

How happy are Customer Service (CSR) professionals working at Capital One?

Accepted Answer

56% of Customer Service (CSR) employees at Capital One would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated Capital One with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.7 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Capital One?

Accepted Answer

Software Engineer (1168), Senior Software Engineer (553), Business Analyst (445), Customer Service Representative (358), Senior Business Analyst (342), Branch Ambassador (329), Product Manager (283), Associate Software Engineer (267), Manager (258), Senior Manager (251), Director (219), Project Manager (204), Senior Associate (196), Senior Data Analyst (191), Business Manager (188)

Question 5

What are the pros of working at Capital One according to real employee reviews?

Accepted Answer

"Good work life balance if you are low on the totem and not trying to get a promotion" ((in 2022 reviews)); "The culture is great and processes are set up to allow entrepreneurial thought at any level." ((in 1650 reviews)); "• Great people (the ones who aren't looking to simply climb the ladder)" ((in 1432 reviews)); "The pay was good and the McLean building was amazing with lots of resources" ((in 1240 reviews)); "The salary was good and decent." ((in 359 reviews))

Question 6

What are the cons of working at Capital One according to real employee reviews?

Accepted Answer

"Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" ((in 756 reviews)); "Some of my friends were not as lucky as I and were under some bad managers." ((in 577 reviews)); "the performance management is terrible; there is a forced curve which fosters a cut" ((in 558 reviews)); "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." ((in 282 reviews)); "Frequent layoffs and outsourcing" ((in 205 reviews))

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