Great people and fair pay, but culture is evolving - Anonymous employee Kikoff Employee Review

Good location for the San Francisco office.

Working here is incredibly exhausting because everything feels chaotic and reactive. Senior management constantly changes their minds and pivots the strategy, so you end up working hard on a project only for it to be scrapped a week later. There is an extreme amount of micromanagement, and deadlines are just handed down from the top without any real input from the people actually doing the work. This has led to massive burnout and people are leaving constantly. On top of that, the internal tools and processes are totally broken and disorganized, making even simple tasks take twice as long. There’s also no clear path for promotions or career growth, and leadership doesn't really seem open to hearing constructive feedback or changing how things are run.

If I had to pick something, people were generally nice. That's about it.

Nothings had a system, which was the actual problem. You'd get an email about a process, then another email saying it changed, then you find someone else doing it completely different and nobody could tell you when that switched or why, which just gets old. Projects would stall because nobody knew who was supposed to sign off or where things were in the pipeline- just endless " I thought you were handling that" conversations. Documents existed in like three different places, people didn't use the shared drives right, meeting happened without agendas and somehow you were supposed to know what you were responsible for afterward, and when you'd ask how to do something basic people would literally shrug and say " good question." Things fell through constantly. It wasn't laziness, everyone was trying, but there were no actual clear protocols or ownership of anything, so everything just dragged on longer than it needed to.