Kinaxis Customer Success Manager (CSM) reviews

4.2

100% would recommend to a friend

(2 total reviews)
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Razat Gaurav

Not enough data to show CEO approval

100% positive business outlook

Reviews by job title

2 reviews
4.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

● In general a great culture and some hugely talented people pulling together, which made the overall experience a positive one. ● Competitive compensation and unlimited leave policy (plus Kinaxis Days introduced during COVID and since retained) create a very good work/life balance - which is actively encouraged. ● Remote working and flexible working hours allowed for a more efficient use of time overall (on this point, the company also tried various initiatives to foster team spirit among the remote workforce). ● No micromanagers (that I experienced), with employees trusted to get the job done. ● An opportunity to work with some of the biggest organisations on the planet. ● (Initially) an openness to new ideas and with that, an opportunity to influence change and improvement of internal processes and assets.

Cons

● An overall lack of alignment between the ELT (Executive Leadership Team) and the wider business, with a general feeling amongst many that the ELT really didn't see or understand what was going on 'on the ground'. What often resulted were changes and decisions made and handed down that surprised and frustrated, often including conflicting decisions on hiring strategy and/or org structure that undermined existing teams and seemed to represent a lack of clarity and commitment in the overall strategy. ● The 'People First' culture was absolutely evident for the bulk of my time at Kinaxis, and was a massive plus, but unfortunately once financial targets were missed it very quickly felt abandoned, along with any loyalty to the employee base as a whole. What resulted was huge uncertainty and widespread lack of morale across the organization resulting from the cuts and general turbulence that followed, which, again, the ELT seemed oblivious to. ● Whilst there are a lot of excellent people in place with great ideas and a willingness to execute, hands are too often tied, with too many layers of sign off and slow turning beaurocratic wheels making it difficult to influence and enact meaningful change.

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Kinaxis Response
2y
Thank you for taking the time to share your experience. We appreciate your thoughtful feedback and perspectives on strategic alignment and communication. We understand our continued growth relies on a healthy evolution and your insights are valuable in that process. As such, we have forwarded your comments to management and encourage you to reach out to us again if you have any additional feedback. We wish you all the best!
5.0
Mar 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Highly knowledgeable people Superb salary Fantastic bonus structure Travel opportunities Great product Excellent diversity and Inclusion

Cons

None that I'm aware of

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Kinaxis Response
3y
We’re delighted to hear that you're enjoying the culture and benefits at Kinaxis. We truly believe that people matter here and feedback from employees like yourself is invaluable to us.

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