Is Kroger a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Kroger have rated their employer with 3.0 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Kroger employees being 3.1 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Kroger now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Kroger .

Does Kroger pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Kroger with 2.5 out of 5 stars based on 20 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Kroger.

What are the top reviewed jobs at Kroger?

Cashier (1986) , Pharmacy Technician (775) , Courtesy Clerk (678) , Deli Clerk (626) , Front End Cashier (535) , Produce Clerk (514) , Courtesy Clerk/Bagger (471) , Sales Associate/Cashier (433) , Grocery Clerk (421) , Clicklist Associate (369) , Certified Pharmacy Technician (320) , Customer Service Representative (261) , Assistant Manager (228) , Meat Clerk (217) , Overnight Stocker (201)

What are the pros of working at Kroger according to real employee reviews?

"Good benefits when employed there some supervision you were able to talk to about issues and the scheduling fit around my needs" ((in 1412 reviews)); "the people are great they come and go but they are from all different walks of life" ((in 1279 reviews)); "high paying and flexible hours in the sense that you can work as many as you want to" ((in 968 reviews)); "Some of the patients and coworkers were great people and a joy to interact with." ((in 870 reviews)); "Flexible schedules that work around my full time job is the only pro that I've found." ((in 529 reviews))

What are the cons of working at Kroger according to real employee reviews?

"Pay is low and not very competitive compared to other locations depending on where you live." ((in 2262 reviews)); "Poor management and very rude" ((in 2130 reviews)); "Some managers are rude and unprofessional." ((in 746 reviews)); "There is absolutely no work life balance and you are expected to come in when managers snap fingers." ((in 509 reviews)); "Bad Upper management that has no idea what goes on inside the stores and very out of touch with reality." ((in 300 reviews))

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Kroger

Kroger Customer Service Manager (CSM) reviews

3.0

54% would recommend to a friend

(20 total reviews)

Rodney McMullen

Not enough data to show CEO approval

7% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.5

Career opportunities

3.1

Culture & values

2.8

Senior management

2.5

Compensation and benefits

2.3

Work/Life balance

Customer Service Manager (CSM) employees have rated Kroger with 3.0 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. Kroger is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

3.0

Mar 15, 2025

review

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

steady pay , good hours, room for advancement

Cons

Management is very critcal but not willing to train effectively

4.0

Sep 19, 2023

Decent companu

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Managers and staff and friendly and professional

Cons

The pay is not enough for the responsibility

2.0

May 23, 2023

Retail services

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

OT usually offered Relationships can be easily fortified

Cons

Zero work life balance Zero leadership support Minimal pay

Viewing 1 - 3 of 20 Reviews

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Kroger Customer Service Manager (CSM) reviews

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