National Grid Customer Service Representative CSR reviews

4.1

91% would recommend to a friend

(6 total reviews)
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Zoë Yujnovich

Not enough data to show CEO approval

100% positive business outlook

Reviews by job title

6 reviews
4.0
Jul 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Management is always trying to do their best to assist you - Unlike most companies I feel that National Grid takes their time to train and make sure their people understand the work they are taking on -We as National Grid employees have many opportunities and routes to look at for advancement

Cons

-Our scheduling hours are very long, if you are not prepared to work and take only a few days off this position is not for you. -You are dealing with high stress calls, people are calling in when things have gone very bad for them. You must be able to separate yourself while also showing empathy.

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