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At Estes Express Lines, our people drive our success. Estes employs talented people in many fields, from dockworkers to IT professionals. Whether you're experienced on the road or exploring a new path, Estes offers competitive pay, comprehensive benefits, modern equipment, and the opportunity to build a lasting career with an industry leader. We're proud of the culture we've created. Our teams work together to deliver exceptional service while supporting one another in a professional and collaborative environment. If you're ready to contribute to an organization with a legacy of excellence and a future focused on growth, we encourage you to explore opportunities with Estes Express Lines.
Behind every on-time delivery and smooth pickup, there’s a dispatcher making it happen. They coordinate drivers, solve problems on the fly, and keep our network running efficiently. Their quick thinking and dedication ensure customer satisfaction and keep our business moving forward. We’re proud of our dedicated dispatch team and the essential work they do every day. If you’re looking for a career where you can make a real difference, apply today at www.work4estes.com and become part of the Estes family!
Estes achieved its highest-ever Net Promoter Score (NPS) on its Summer 2024 LTL Customer Satisfaction Survey. On a scale of -100 to 100, Estes scored a 59, which is a 10-point increase from its survey score earlier this year. And 73% of customers rated Estes a 9 or 10 out of 10 overall. Estes conducts these surveys to better understand its customers' experiences with its freight services. According to the survey, Estes exceeded its already strong record of exceptional service, receiving its highest scores to date in the following categories: On-time pickups On-time deliveries Shipment condition Estes added Communication as a new category to the survey, which also showed high satisfaction. "We are thrilled with the survey’s results, especially all the positive feedback on our on-time pickups and deliveries, shipment condition, and communication. Having our highest score to date is a testimony to our employees’ ongoing dedication to go above and beyond to deliver even more exceptional service every day," said Carrie Johnstone, vice president of customer experience and innovation. "Thank you to our customers that participated in our survey. Your valuable feedback helps us further enhance our services to deliver an even better experience in the future.”
During its Driver Safety Awareness month in July, Estes Express Lines–North America’s largest, privately owned freight carrier–will reward and celebrate Estes’ most loyal and safest drivers with its updated Estes Million Mile Program. The new program is data-driven and boasts greater accuracy and real-time mileage tracking among other updates. In July, Estes leaders will travel to terminals throughout the country to recognize drivers who have reached the one-, two- and three-million-mile mark as well as those who have hit the 500,000 milestone after each million-mile mark with Estes. Nearly 3,000 drivers will receive this prestigious recognition. “Every mile matters to a driver, and we want Estes drivers to know that we see them, we appreciate their commitment to safety, and we have great respect for the skill they provide,” said Curtis Carr, vice president of safety/risk management. “Having real-time access to the miles they’ve clocked will be a game changer for the program and will motivate our drivers to continue to drive safely.” Since 2000, the Estes Million Mile Program has been based on longevity with the company, a standard process that many freight carriers still use. The new program relies on data and technology to track the distance each driver puts on the road. According to Estes, reaching one million miles can take an average of eight to 10 years, depending on the role of the driver. “We want the best of the best when it comes to drivers, and we want our driv
Much has changed at Estes since we served our first customer back in 1931, but our commitment to managing our operations responsibly — both now and for the future — has remained steadfast. It’s all about taking good care of our employees, customers, communities, the planet, and our company. At our core, Estes operates for good. That’s why we’re pleased to share our inaugural Sustainability Report. It’s where you’ll find facts, figures, and more about our progress toward making the world a better place to live and work. You’ll also read how we’re building our sustainability initiatives on four pillars: Uplifting People, Serving our Customers, Focusing on Our Planet, and Living Our Principles. These fundamentals reflect Estes’ commitment to transparency, accountability, and sustainability. Learn more about these pillars in the video and in the report: https://online.flippingbook.com/view/419358562/
We’re excited to share that Estes was named the 2024 Connected Operations Award Winner for Most Innovative Workforce by Samsara, the pioneer of the Connected Operations™ Cloud. The award recognizes Estes for modernizing the user experience to improve workforce performance and solve critical challenges. “Having access to real-time, high-quality data is critical to all our goals across Estes—from lowering carbon emissions to enhancing safety and reducing expenses,” said Todd Florence, CIO of Estes. “Samsara has been instrumental in our ability to realize these goals and see such notable successes to merit this award.”
