I applied through an employee referral. The process took 3 weeks. I interviewed at 6sense
Interview
6sense's FAMILY culture was apparent from my first interview to my first day - everyone was welcoming and approachable. Great interview experience, very responsive recruiter, passionate and helpful interview panel!
Interview questions [1]
Question 1
How would you approach a struggling customer in order to get them to renew?
Met with the recruiter, who then recommended me for a hiring manager screen. The person I met with was not a hiring manager, they said they were filling in because of absences (?weird). So they couldn’t effectively answer any HM questions. They also looked incredibly bored and like they didn’t want to be interviewing.
I applied online. The process took 2 weeks. I interviewed at 6sense (London, England) in Jul 2024
Interview
The interview process was very smooth. The recruiter was friendly and helpful throughout. Although I wasn’t selected for the position I have left with a great impression of the CS team
Interview questions [1]
Question 1
Questions about managing renewals and account management
The process took 2 weeks. I interviewed at 6sense (San Francisco, CA) in May 2024
Interview
The interview didn't feel genuine, felt like they needed competitor intel on my current employer. How did they run their strategic programs, how they engaged with leadership, how our pro services team operated.
Interview questions [1]
Question 1
Had a phone screening with the hiring manager and it mostly felt like they were trying to gather intel on my current company and how they run their CSM organization. She never asked me about my individual roles or accomplishments. All the questions were about the CS org at my current company. I was offered to move to the next stage of the process and declined.
Customer Success Manager (CSM) applicants have rated the interview process at 6sense with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 55.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 17 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at 6sense overall takes an average of 25 days.
Common stages of the interview process at 6sense as a Customer Success Manager (CSM) according to 8 Glassdoor interviews include:
Phone interview: 32%
One on one interview: 26%
Group panel interview: 16%
Presentation: 11%
Background check: 11%
Drug test: 5%
Here are the most commonly searched roles for interview reports -