The process took 4 weeks. I interviewed at AT&T (Chicago, IL) in Oct 2017
Interview
Applied online, shortly after I was emailed an assessment test, couple days later got an email to schedule a phone interview. After the phone interview I received an email for a face to face interview. It was nice laid back few behavioral questions and a roll play where u have to satisfy the customer enough not to request a manager maybe 2 days later. I got a call offering me the job.
Interview questions [1]
Question 1
Name a time where you had to handle a difficult customer.
I applied online. The process took 2 weeks. I interviewed at AT&T (Sunrise, FL) in Aug 2019
Interview
- Applied online.
- Completed Assessment.
- Played Memory Game.
- Uploaded Video Interview.
- Received Call For Face-To-Face Interview.
- Completed On-Site Interview.
- Next Day, Email States "Not A Match, Going With Another Candidate, Apply For Something Else".
Email threw me off a bit.
HR was awesome, Interviewer was pretty cool, all was going great.
I applied along with 8 other friends, totaling 9 together.
Everyone was hired but 2 of us, me(4+ yrs exp.) & another(1+ yrs exp.).
5 of 7 friends that are hired had hardly any experience.
Even some felt that they had did terrible & had no connection with their interviewer.
I was told numerous times they were hiring 600 applicants for a new floor that was soon to open.
We came to a conclusion of possible discrimination due to AT&T Sunrise facilitating approximately 85% - 90% Black.
The 7 total that were hired:
- 1 Asian female (Dark Skinned)
- 2 Black females
- 4 Black males
I'm of White complexion as the other is the same, both males.
Not to mention, Human Resources & Interviewer were Black.
This is what WE saw, not just me.
For obvious reasons, we found this to be odd even if it wasn't racial intent.
Interview questions [1]
Question 1
Tell us a time you missed a detail & explain how it was corrected?
I applied online. The process took 1+ week. I interviewed at AT&T (Orlando, FL) in Jun 2016
Interview
Filled out application online which included a mini assessment. Then I was scheduled to do for a conference call along with other candidates. The conference call was just a brief overview of the job and the salary etch. At the end of the conference call, they took role call and then about an hour after the call ended we were sent a link to a pre employment test. Well, it was a three part assessment, the first two parts were personality and the last part was a simulation. The day after you complete the test you can check your status online to see if you passed. After that I was called to do a phone interview.
ATT Customer Service Representative applicants have rated the interview process at AT&T with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 89% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for ATT Customer Service Representative roles take an average of 22 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a ATT Customer Service Representative according to 18 Glassdoor interviews include:
One on one interview: 18%
Background check: 16%
Personality test: 14%
Skills test: 13%
Phone interview: 13%
Drug test: 13%
IQ intelligence test: 6%
Group panel interview: 3%
Presentation: 2%
Other: 1%
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