Technical test There are from 19 to 21 multiple choice questions in this test. You will have 15 minutes to complete the test.
and English test 1. Grammar part – you will need to answer 15 questions related to grammar – choose the correct answer.
2. Listening – consists of the 2 listening’s
I applied online. The process took 3 days. I interviewed at AT&T (Ciudad de Mexico) in Jan 2018
Interview
The whole selection process is scheduled and managed by their careers site, very straightforward and intuitive, I received a call from a representative upon just a few days after submiting my contact info. they were professional, supportive and would assit you in the whole interview process once you got past the first interview.
I applied online. I interviewed at AT&T (Fayetteville, NC) in Jul 2016
Interview
Brief.
Asked simply how to deal with customers and given example scenarios.
Given a full tour of the facilities during interview.
Average "about you" questions
All in all, it was a very simple interview process, got word in about 3 days
Customer Service Agent applicants have rated the interview process at AT&T with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 3 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Agent according to 3 Glassdoor interviews include:
Drug test: 25%
One on one interview: 25%
Skills test: 13%
Phone interview: 13%
IQ intelligence test: 13%
Presentation: 13%
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