I applied through college or university. The process took 2 weeks. I interviewed at AT&T
Interview
Hiring involved submitting an application/resume through the HR team. Second step was taking an aptitude test for technical qualifications. The third step was a phone interview that asked for specific examples of situations one had faced in working with customers in difficult or supportive circumstances. The offer was made after the phone interview if the HR representative felt you fit.
Interview questions [1]
Question 1
No unexpected questions, just needed to be sure to have specific examples of interactions with customers. For example, describe a situation where you had to deal with an irate/angry customer and how you handled it.