Retail Sales Consultant applicants have rated the interview process at AT&T with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Consultant roles take an average of 26 days to get hired, when considering 839 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Retail Sales Consultant according to 839 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Phone interview: 16%
Background check: 14%
Personality test: 12%
Skills test: 12%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at AT&T in Feb 2014
Interview
I applied online and filled out their assessment test. Received a call 2 weeks later from the HR staffing who asked a few questions and scheduled me for a 1 on 1 with the Hiring Manager. She asked me a lot of scenario questions from my previous jobs. They like using the STAR method. After the interview, I was asked to have an interview with the store manager the following week.
Second interview with the store manager went well. Just basic questions about selling and what great customer service is. He scheduled me an interview with the area sales manager the following day. The head honcho really grilled me, but she was also very informative about the company. She asked also the basic questions about selling, customer service, etc. I was asked to sell her something. Be sure to ask questions after the interview. They want to know that you're interested in the company. After the third interview, she said the hiring manager is away on vacation but she will get back to me in 2 weeks. Since everything went well, I waited for the call.
After a month of interviews and waiting, I got a call from HR staffing of a conditional offer granted background check and drug test cleared. Did all that within 72 hours and 3 days later got an official email that everything cleared and when my training will start.
Sometimes you have to be patient. The whole process takes about a month if not more. AT&T doesn't really update your online application status as often as you think they do. Most often the managers you interviewed with will give you their business cards. You should follow up by emailing them a thank you note for the interview. That gives you brownie points. If you don't hear back, you can always call HR or the store manager to follow up.
Good luck to all!
Interview questions [1]
Question 1
My pet peeve is when people are late. Would you say you're late a lot?
Why AT&T and not some other company?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.