Retail Sales Consultant applicants have rated the interview process at AT&T with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Consultant roles take an average of 26 days to get hired, when considering 839 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Retail Sales Consultant according to 839 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Phone interview: 16%
Background check: 14%
Personality test: 12%
Skills test: 12%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at AT&T (New York, NY) in Jul 2014
Interview
I first applied online and immediately completed the online test. Within passing this, I received a call from a staffing person about 3 days later. (I first applied on Friday, I received this call on a Monday). Unlike others, this was not a phone interview, she simply just asked me when I would be available to meet with the hiring manager. About a week later I met with the hiring manager at a corporate office. This interview last 10-15 minutes. Just went over my resume and was asked about how I deal with difficult customers, what selling techniques do I use, etc. I was also asked what phone I currently have in this interview. I was really unsure of if I would move forward or not because the interviewer showed very little emotion. I was told that i would know if I was selected to move forward by looking online and viewing my job submission status. If it said "not considering you at this time.," then obviously you were not selected.
About an hour later my status updated telling me I was still in the running for the position. 2 days later , on a sunday the store manager called me to set up an interview for later that week. At this interview, I again went through my resume, my selling techniques and my goals in life. I was told about the job and was asked if I was up for challenge. At the end of the interview, He thanked me for my time and that was it.
5 days later, I got a call from the recruiter giving me a contingent offer that would be finalized after I completed my background check through hireright and drugtest.
Interview questions [1]
Question 1
What was the last criticism you got from a previous boss ?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.