First, a phone screen. Followed by an in person interview with one of the managers. Pretty easy past experience behavioral questions followed by a personality assessment regarding honesty mostly. Most of technical stuff you learn during training which could last 3-6 months. Prepare to answer a couple of past experience scenario including working with a difficult co-worker and how you managed those negative relationships.
Interview questions [1]
Question 1
Tell us about a time you had to deal with a difficult customer.
3 Tier interview with on the job training for 8 weeks, You will learn telco, coax and fiber optics, customer service experience is required and necessary to be proficient and have a long job stay
Interview starts with Phone screen with the recruiter, than if moving forward you are either brought in or a phone screen is conducted with the technical manager. Then potential offer if moving forward with candidate.
I applied online. The process took 2 weeks. I interviewed at AT&T in Dec 2023
Interview
The interview was easy, quick, and exciting. I enjoyed meeting the various managers of the different locations. It was very informatiove. Everyone spoke so highly of the company and their individual experiences. They spoke of how they came and some initially thought they would only stay a year or so, but they loved it so much they stayed years
Interview questions [1]
Question 1
Describe a situation where you had a difficult customer and how you handlled it
Technician applicants have rated the interview process at AT&T with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Technician roles take an average of 49 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Technician according to 25 Glassdoor interviews include:
Drug test: 18%
One on one interview: 16%
Skills test: 14%
Group panel interview: 11%
Background check: 11%
Presentation: 10%
Personality test: 7%
Phone interview: 6%
IQ intelligence test: 5%
Other: 2%
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