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      AT&T

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      Customer Claims Representative Interview

      Jul 14, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at AT&T

      Interview

      Very lengthy interview and very detailed. It was a panel interview that lasted about an hour, then we studied a policy manual and applied it to a fake scenario. We then had to face the panel again to talk about why we made the decisions we did. It took about 5 hours total. But this was when the world was open- pre covid.

      Interview questions [1]

      Question 1

      What do you believe is the most effective tool in customer service?
      Answer question


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      Jobs at AT&T

      798 jobs in United States
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      Bilingual Spanish Part Time Retail Sales Consultant
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      ·
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      AT&T interviews FAQs

      • Customer Claims Representative applicants have rated the interview process at AT&T with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
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    • View all Customer Claims Representative Jobs