Pretty simple interview, basic questions that can be answered using STAR. Even if you don't know the technical terms, they will teach you after you accept the offer. The interview is just to see who you are and to know a little more about you. It doesn't play a huge part in the hiring process.
Interview questions [1]
Question 1
No difficult or unexpected questions, questions like what is IP/what does AT&T stand for/what is LAN and WAN, etc
The interview consisted primarily of sample inbound calls. While the position is a customer service one, the goal was to sell products for the company. They want to see how you can turn a call into a new sale or an upsale.
Interview questions [1]
Question 1
How would you handle a call from a roommate who wanted to cancel service?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
Customer Service Representative applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 23 days to get hired, when considering 395 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Representative according to 395 Glassdoor interviews include:
One on one interview: 16%
Skills test: 16%
Drug test: 14%
Phone interview: 14%
Background check: 12%
Personality test: 10%
Presentation: 6%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 1%
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