I applied online, was sent the assessment invite, and contacted 2 days later by a recruiter. We had a brief conversation about why I thought AT&T was a good fit, she asked about my previous work experience, and if I was able to work in a retail environment with many long hours. She progressed me to a second phone interview with a district recruiter. This call was about 45 minutes long and is much more extensive than the first. Be prepared to give specific examples of customer service and sales in your previous positions. Afterwards, she told me I would either hear from the direct store manager to set up a final interview or I wouldn't. I did, a few hours later, and we set up an interview for the following week. They are sticklers for being on time (they suggest you arrive 15 min early at a minimum) and you are told to dress very professionally and bring copies of your resume with you. At the final interview, you're asked pretty much identical questions to what you've answered previously, but the manager will go more in depth and really pry. Ask questions when the opportunity arises. It impresses them.