I applied online. I interviewed at AT&T (Baton Rouge, LA) in Oct 2014
Interview
They lead you on, but don't hire you! They will call you in for a interview already knowing that you aren't qualified for the position. Its a horrible company, and they're overcharging customers on purpose! Sucky place!
Interview questions [1]
Question 1
Do you see yourself with us for more than ten years?
I applied online. The process took 1+ week. I interviewed at AT&T in Jan 2022
Interview
I applied for AT&T on January 11th, did the assessment which took about one hour, and I then was scheduled a video one-on-one interview on January 13th. The interview was 5 situational based questions (Use the STAR format), employment history and then she told me about AT&T. After that, I checked the application status everyday until I got phone call on January 21st with an offer.
Interview questions [1]
Question 1
-Tell me about a time you dealt with a difficult customer, what was the situation, what did you do, and what was the result?
I applied online. I interviewed at AT&T (Washington, DC) in Jan 2022
Interview
Basic interview. Had to fill out a quiz that took 30 mins an passes immediately, then went on the webex interview that lasted about 15 mins. Got denied again and wasn’t told the reason why. I’m clearly fit for the job if I worked there 4 years ago. Att holds grudges…
Interview questions [1]
Question 1
How would you hand frustrated customers ?
How do you remain calm why customers are in a rush?
I applied online. The process took 4 weeks. I interviewed at AT&T (Birmingham, AL) in Feb 2021
Interview
I had two rounds of interviews and it went quickly. The hiring managers were nice. They asked me about past experience, past situations, customer escalations, and why I wanted to work there.
Interview questions [1]
Question 1
Describe a time you handled a dissatisfied customer, the situation including the outcome?
Customer Support Specialist applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 24 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Support Specialist according to 23 Glassdoor interviews include:
One on one interview: 19%
Skills test: 18%
Phone interview: 15%
Drug test: 14%
Background check: 12%
Personality test: 10%
Presentation: 7%
IQ intelligence test: 5%
Group panel interview: 1%
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