I applied online. The process took 4 weeks. I interviewed at AT&T (Johnstown, PA) in Oct 2014
Interview
I had an excellent experience. I was initially contacted from the AT&T screening guy in Ohio. He called and setup a phone interview with someone from AT&T corporate in Pittsburgh. I was so nervous for the phone interview but it turned out great. After that I got a call from him setting up an in store interview with the regional manager. The in store interview wasn't in my specific store, but another local store which he also manages. That interview went great! After that, the guy from Ohio called me to offer me the job and start the background check and drug screening. After all that cleared, I was officially hired. It took a while to get through the entire hiring process but it's well worth it. AT&T is a great company.
Interview questions [1]
Question 1
Tell me some things about yourself that I can't read on your resume.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.
Retail Sales Consultant applicants have rated the interview process at AT&T with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Consultant roles take an average of 26 days to get hired, when considering 839 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Retail Sales Consultant according to 839 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Phone interview: 16%
Background check: 14%
Personality test: 12%
Skills test: 12%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 3%
Other: 1%
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