Customer Service Representative applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 23 days to get hired, when considering 394 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Representative according to 394 Glassdoor interviews include:
One on one interview: 16%
Skills test: 16%
Drug test: 14%
Phone interview: 14%
Background check: 12%
Personality test: 10%
Presentation: 6%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 2 months. I interviewed at AT&T (International Falls, MN) in Oct 2021
Interview
Interview went well for this remote Customer Service Rep position. Felt confident with the interviewer about what my duties would be. Had a bad feeling a week later and decided to check out the reviews on here and I’m glad I did. This isn’t customer service. This is 100% sales and you’re expected to make one during every call; you’re being listened to and you’ll be written up if you’re not making a certain amount of sales per day. I was furious that I’d been lied to.
They sent all their equipment to me by this point. I simply emailed them back and told them this wasn’t what I was looking for, tell me where to send all this stuff back to. That’s the last contact I had with them.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations