Mainly unstructured for the entry level positions. Some key points brought up but nothing unusual. The requirements for the position is minimal and management is more focused on the personality aspect rather than the automotive experience. Although this can be trained, the training is informal and minimal at best. In supervisory and management interviews there is a long, on line personality test.

Met with the district manager in person, and a highier up boss on conference call. A lot of behavioral questions. When have you shown good customer service in past jobs. Also a roll play was in the interview. *A customer comes in buys products but the counter sales help is too busy talking about social life to help the customer or answer questions. The customers father calls you and explains the situation what do you do in this situation.

Two over the phones with store manager on parts knowledge, and management experience, also customer service relations. I saw the position was open, had family here, and decided to check into it. After the offer for the GM position I decided to move here, but I asked her to not just put me in as the GM. let me learn the area, system, and employees first, which she felt was a great idea. UNTIL SHE SAW MY FACE!!!