Customer Service Representative applicants have rated the interview process at Aetna with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 125 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Customer Service Representative according to 125 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 17%
Drug test: 14%
Skills test: 13%
Background check: 12%
Group panel interview: 8%
Personality test: 4%
IQ intelligence test: 2%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Aetna (Blue Bell, PA) in Jul 2011
Interview
I completed my application online June 29th. June 30th I had a "voice test" where they call you and ask you a view questions and schedule a phone interview. My phone interview ended up being Saturday July 2nd. Phone interview lasted maybe 15mins or less. I was asked questions about past employers. Why did i leave? What brings me to Aetna? I was asked questions regarding past work experiences. After the questioning was complete I was placed on hold for 2 or 3 minutes. When the interviewer came back on the line, she told me based on my answers to the questions asked she would like to schedule me for a F2F interview. I had my F2F interview Wednesday July 6th. During the F2F I was asked basically the same questions from the phone interview. At the end of the questioning I was asked if I had questions. I had a few great questions. The interview ended. I was handed a sheet of paper with what happens next outlined. I was told that within 48hrs i would get a response. The night of my F2F interview I recieved an email from Aetna with a link to fill out an application. I had 24 hrs to complete the application. Friday July 8th I recieved a call offering me the position I had applied for.
Interview questions [2]
Question 1
Name a time you had to go over and beyond to complete a task? What did you do?
I applied online. The process took 2 weeks. I interviewed at Aetna (Los Angeles, CA) in Nov 2024
Interview
Initial phone screening under 10 minutes. Then a video interview 45 min to 1 hour. Going over job description, training, expectations. Then going over resume like job titles, descriptions, and why you left. Then endless behavioral and situational questions. I just finished the interview so I'm unsure if I received a job offer.
Interview questions [8]
Question 1
Tell me about a time you had to navigate multiple applications or windows?
I applied online. I interviewed at Aetna (Houston, TX) in Feb 2023
Interview
My first interview was over the phone on a Wednesday. That Friday I was interviewed a second time through video call. Recruiters were informative. A lot of tell me about a time questions were asked.
Interview questions [1]
Question 1
1. Tell me about a time you made a mistake what was the outcome? 2. Tell me about a time u needed information. Where did you get it from? 3. Tell me about a time where you felt dissatisfied with the work you were doing.
Interview process was a breeze. Recruiter was great and supplied ample information of what to expect working for the company. They only asked a few questions and shipped the equipment I needed to get the job done. Highly recommended!