Customer Service Representative applicants have rated the interview process at Aetna with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 125 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Customer Service Representative according to 125 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 17%
Drug test: 14%
Skills test: 13%
Background check: 12%
Group panel interview: 8%
Personality test: 4%
IQ intelligence test: 2%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at Aetna (Fresno, CA) in Aug 2016
Interview
Applied online about a month or two ago, got a phone interview on Monday (8/15), then they scheduled me for a in person interview with a hiring manager for that Thursday(8/18). Was told I'd get an email that same day confirming the interview time and date for Thursday. After waiting.. I received nothing. Called the recruiter back 6 times to find out what was going on.. 3 times on Tues and 3 times on Wednesday. I left voicemails and finally Wednesday evening I get a call back. Recruiter lets me know that the hiring manager wasn't interested in interviewing me after looking at my resume and that the interview had been cancelled. I asked why, he couldn't answer, and told me he thought my resume was great and I had great qualities that even showed during the phone interview. That he was sorry that all teams are different and to apply again when another position became available. It would be nice to know what made that hiring manager not even give me a chance to interview when the recruiter loved my resume, my experience, and my interview answers. Also, I think management and the recruiters should have more communication with each other so the recruiter will know next time what management really wants. Because they obviously had different opinions on who was actually qualified for the position. Poor recruiter sounded so flustered while he was telling me everything.
Interview questions [1]
Question 1
Tell me of a time when you had to deal with an upset/angry client, what do you do to resolve it, and what was the outcome?
I applied online. The process took 2 weeks. I interviewed at Aetna (Los Angeles, CA) in Nov 2024
Interview
Initial phone screening under 10 minutes. Then a video interview 45 min to 1 hour. Going over job description, training, expectations. Then going over resume like job titles, descriptions, and why you left. Then endless behavioral and situational questions. I just finished the interview so I'm unsure if I received a job offer.
Interview questions [8]
Question 1
Tell me about a time you had to navigate multiple applications or windows?
I applied online. I interviewed at Aetna (Houston, TX) in Feb 2023
Interview
My first interview was over the phone on a Wednesday. That Friday I was interviewed a second time through video call. Recruiters were informative. A lot of tell me about a time questions were asked.
Interview questions [1]
Question 1
1. Tell me about a time you made a mistake what was the outcome? 2. Tell me about a time u needed information. Where did you get it from? 3. Tell me about a time where you felt dissatisfied with the work you were doing.
Interview process was a breeze. Recruiter was great and supplied ample information of what to expect working for the company. They only asked a few questions and shipped the equipment I needed to get the job done. Highly recommended!