Customer Service Representative applicants have rated the interview process at Aetna with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 125 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Customer Service Representative according to 125 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 17%
Drug test: 14%
Skills test: 13%
Background check: 12%
Group panel interview: 8%
Personality test: 4%
IQ intelligence test: 2%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Aetna (Columbus, OH) in Oct 2011
Interview
Applied on-line awhile ago. Then had a voice mail from the employment center and went through the voice test. I was offered a phone interview at 8pm. Interview had questions like "explain when you experienced a major change in the work place, when you had to give detailed information to someone, etc". The I was offered a face to face interview. I interviewed this past Thursday and the two women I interviewed with where extreme nice and very knowledgeable. Friday I received the email about filling out the full application and I for got to put where I lived for the past 7 years so I got an email about that later that evening.
It has only been three days since the face to face, but I hope to hear something soon!
Update 11/2/11: Just got a call for an offer!
Interview questions [1]
Question 1
Why would are you a good candidate for this position?
I applied online. The process took 2 weeks. I interviewed at Aetna (Los Angeles, CA) in Nov 2024
Interview
Initial phone screening under 10 minutes. Then a video interview 45 min to 1 hour. Going over job description, training, expectations. Then going over resume like job titles, descriptions, and why you left. Then endless behavioral and situational questions. I just finished the interview so I'm unsure if I received a job offer.
Interview questions [8]
Question 1
Tell me about a time you had to navigate multiple applications or windows?
I applied online. I interviewed at Aetna (Houston, TX) in Feb 2023
Interview
My first interview was over the phone on a Wednesday. That Friday I was interviewed a second time through video call. Recruiters were informative. A lot of tell me about a time questions were asked.
Interview questions [1]
Question 1
1. Tell me about a time you made a mistake what was the outcome? 2. Tell me about a time u needed information. Where did you get it from? 3. Tell me about a time where you felt dissatisfied with the work you were doing.
Interview process was a breeze. Recruiter was great and supplied ample information of what to expect working for the company. They only asked a few questions and shipped the equipment I needed to get the job done. Highly recommended!