I applied Thursday, January 17, 2013. The online application asks you the basic questions. After you submit your application you're routed to a site to take an online assessment, that test your computer skills. The assessment tells you to preform a task and records if you did it correctly or not. I received a call from recruiter on Friday, January 18, 2013 inviting me for a phone interview. I accepted and was scheduled for a phone interview on Monday, January 21, 2013. When the recruiter called me on Monday he asked me situational questions such as Name a time you had to deal with a difficult customer? Was the issue resolved, Describe a time you had to adapt to a change. What steps did you take to resolve issues, Example of how you had to convey large amount of information to customer? How to build rapport with customer?, What do you do when you are unsure about something and there is no supervisor available? (Specific example), Name a time you caught a problem before it became an issue. After I answered the questions the recruiter would ask me to elaborate on my answers. Aetna is looking for specific details. After the phone interview the recruiter placed me on hold to finish his notes. When he came back to the line he offered me a face-to-face interview on Wednesday, January 23, 2013. On the f2f interview there were two recruiters asking me questions. The questions were basic such as tell us about yourself, why did you choose Aetna, tell about a time you provided excellent customer service, how many times is it acceptable to miss work in a year?, why are you a good candidate? When the f2f interview was complete the recruiter told me they would contact me if I was selected. If I was selected I would receive an email to schedule a drug screen and information to submit forms for a background check. However, I was not selected. I received an email Saturday, January 26, 2013 that states: "We appreciate the time that you have spent exploring opportunities with us. At this point, we have decided to pursue other candidates whose expectations and qualifications more closely match the requirements for the Customer Service Rep position position in Fresno. Again, thank you for your interest in Aetna. Regards, Aetna Human Resources"