Health Concierge applicants have rated the interview process at Aetna with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Health Concierge roles take an average of 18 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Health Concierge according to 13 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 21%
Drug test: 14%
Skills test: 14%
Group panel interview: 12%
IQ intelligence test: 7%
Background check: 5%
Presentation: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Aetna (Fresno, CA) in Jul 2009
Interview
I had a phone interview and after my phone interview I was offered a face to face interview. This interview consisted of the hiring manager along with a rep. on her team. They asked the regular questions, and I smiled the whole time trying to really sell myself answering there questions. After the interview I received a email for the online application and I filled that out and submitted it. As of today I have heard not one word back and I interviewed the 3rd of July and the training class started on the 3rd of Aug. I believe they should speed up there process and if they are not interested in you they should get that out the way and say it!
Interview questions [2]
Question 1
Tell me about a time that you received great customer service and how did it make you feel.
I applied online. I interviewed at Aetna in Mar 2025
Interview
I applied on a Wednesday and got an email from the recruiter the next day on Thursday to set up a 15 minute phone screen. During the phone screen, the recruiter explained the details of the job and asked questions related to what was on my resume. At the end of the call, she told me that I passed the screening and scheduled an interview with the hiring manager. The interview with the hiring manager lasted an hour and she again explained the details of the job and training then asked “tell me about a time when…” questions. I got a job offer the next day after this interview.
Interview questions [3]
Question 1
Tell me about a time you had a conflict with a coworker and how did you resolve it?
They asked lots of questions about upset caller situations and how I resolved them. The interview consisted of three people and it lasted over 30 minutes. It was a long call.
I applied online. I interviewed at Aetna (Jacksonville, FL) in Jan 2021
Interview
I was called and interviewed really quickly by the HR department who set up the second interview at the end of the conversation, it was in total 7 minutes long. The "gatekeepers" are really hard to get in contact with if you are needing anything from them before your second interview. The hiring managers were very pleasant and let me know on the call they loved everything I said. I was told I would be getting another interview by their boss and to look out for a call but I never received it. I am not sure if communication is the company's strongest attribute.
Interview questions [1]
Question 1
If I owned a company what would be the three core values?