Customer Service Representative applicants have rated the interview process at Aetna with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 125 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Customer Service Representative according to 125 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 17%
Drug test: 14%
Skills test: 13%
Background check: 12%
Group panel interview: 8%
Personality test: 4%
IQ intelligence test: 2%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Aetna (Bethlehem, PA)
Interview
Still in the interview process. My first line of advice is go back and READ all the other reviews WRITE down the questions they were asked and prepare your answers to them, they expect detailed responses and making a reply on the fly will drag out your response or make them ask the question several times (not good). Know about the company and your position. From my experience I believe the hiring process to be almost as explained in the website but also somewhat varied. I applied online 5/15 in a short time I received an email to complete an online questionnaire. Very simple assessment of basic computer skills, but I had difficulties with my track pad it was designed with the computer mouse in mind.On 5/17 I had a phone call of what I believe to be the "Voice test".. a brief questioning about Why you chose the position?How many years of relevant experience? Recent work attendance in the past 6 months absence and lateness. Confirmation of basic information collected. I'm not sure if a mistake was made but at the end of the call the rep stated they would forward the info to senior recruiters however did not schedule the telephone interview as in most cases. On 5/20 I contacted the HR explained I had a call but was unclear about the nature of the call since I was not offered to schedule a telephone interview, the HR rep set up my telephone interview for 5/21. Completed phone interview on 5/21. I was asked Why did I leave my previous employment for ALL previous employers in 7 years? How many years of Customer service, call center and clinical experience (know your numbers no guessing they have your resume in front of them)? Name a time you dealt with significant change in the workplace and how it affected you? Give an example of how you handled a problem before it became and issue? Give an example of a time you went above and beyond? How do you build rapport with the customer? Name a time you handled a problem with a customer without the presence of a supervisor?At the conclusion I was placed on hold, after the hold I was told my profile was assigned for review the next day and a phone call or email regarding next steps would follow.
Interview questions [2]
Question 1
Name a time you experienced a significant change in the workplace in how it affected you..I had a definite example however it required more detail of how the issues affected me...In answering the question I realized the answer. So find a detail that was a difference to you i.e doing more work in less time etc.
Unexpected question .. also difficult because supervision was almost constant. Describe a time you had to handle a problem without the presence of a supervisor? I knew my prev role well enough to think of a experience off-hand.
I applied online. The process took 2 weeks. I interviewed at Aetna (Los Angeles, CA) in Nov 2024
Interview
Initial phone screening under 10 minutes. Then a video interview 45 min to 1 hour. Going over job description, training, expectations. Then going over resume like job titles, descriptions, and why you left. Then endless behavioral and situational questions. I just finished the interview so I'm unsure if I received a job offer.
Interview questions [8]
Question 1
Tell me about a time you had to navigate multiple applications or windows?
I applied online. I interviewed at Aetna (Houston, TX) in Feb 2023
Interview
My first interview was over the phone on a Wednesday. That Friday I was interviewed a second time through video call. Recruiters were informative. A lot of tell me about a time questions were asked.
Interview questions [1]
Question 1
1. Tell me about a time you made a mistake what was the outcome? 2. Tell me about a time u needed information. Where did you get it from? 3. Tell me about a time where you felt dissatisfied with the work you were doing.
Interview process was a breeze. Recruiter was great and supplied ample information of what to expect working for the company. They only asked a few questions and shipped the equipment I needed to get the job done. Highly recommended!