Customer Service Representative applicants have rated the interview process at Aetna with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 125 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Customer Service Representative according to 125 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 17%
Drug test: 14%
Skills test: 13%
Background check: 12%
Group panel interview: 8%
Personality test: 4%
IQ intelligence test: 2%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Aetna in Dec 2013
Interview
my process took 2 weeks 12/15 did app and got first call,12/16 did first interview,12/20 did f2f
Well you do the app and then you get an email with general computer questions and if you do well on that you get a call and on that call it is from HR asking you general questions about your csr experience and how many days that you missed and how many times have you been late then they offer a full phone interview I got these questions:
-How do you build rapport?
-Give me a time where you provided excellent customer service how did you react.
-Give me a time where you needed a supervisor and there was no one around.
she then asked me about my last job and why i left
they put you on hold for a couple of seconds and then if they like you you get to do the f2f
at my f2f I was interviewed by a QA employee and a sup. on the phone at the main office and they both took notes.I was asked these questions:
-Give me a time where you had a difficult time with a customer and how did you resolve the issue
-Do you know about FMLA (family and medical leave act)
-They gave me the REAL job description and asked how I felt about the position
-They asked if I knew what adherence was and any issues I have with it
-How would they benefit from hiring me?
so far that is as far as I got +=)
****BE DESCRIPTIVE WITH YOUR ANSWERS!!!****
Interview questions [1]
Question 1
-Do you know about FMLA (family and medical leave act)???
I applied online. The process took 2 weeks. I interviewed at Aetna (Los Angeles, CA) in Nov 2024
Interview
Initial phone screening under 10 minutes. Then a video interview 45 min to 1 hour. Going over job description, training, expectations. Then going over resume like job titles, descriptions, and why you left. Then endless behavioral and situational questions. I just finished the interview so I'm unsure if I received a job offer.
Interview questions [8]
Question 1
Tell me about a time you had to navigate multiple applications or windows?
I applied online. I interviewed at Aetna (Houston, TX) in Feb 2023
Interview
My first interview was over the phone on a Wednesday. That Friday I was interviewed a second time through video call. Recruiters were informative. A lot of tell me about a time questions were asked.
Interview questions [1]
Question 1
1. Tell me about a time you made a mistake what was the outcome? 2. Tell me about a time u needed information. Where did you get it from? 3. Tell me about a time where you felt dissatisfied with the work you were doing.
Interview process was a breeze. Recruiter was great and supplied ample information of what to expect working for the company. They only asked a few questions and shipped the equipment I needed to get the job done. Highly recommended!