Care Management Associate applicants have rated the interview process at Aetna with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Care Management Associate roles take an average of 32 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Care Management Associate according to 13 Glassdoor interviews include:
Drug test: 20%
Phone interview: 20%
One on one interview: 12%
Group panel interview: 12%
Background check: 12%
Skills test: 10%
Presentation: 7%
Personality test: 5%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Aetna
Interview
At the time I started it was over 7 years ago, I applied online then heard back about a few days later went in for interview,( which was a panel interview) heard back about a few days after that advising they will be emailing me my offer letter and I started at that next available training. Went very smooth!
Interview questions [1]
Question 1
Explain a time when you had to go above and beyond for a customer in any position you have held.
I applied through an employee referral. The process took 3 weeks. I interviewed at Aetna (High Point, NC) in Oct 2019
Interview
Interview was 2 parts. One phone and one in person interview with 3 supervisors. Straight forward customer service questions. 30 minutes in length. Conversation was fun and the supervisors loved their jobs.
Interview questions [1]
Question 1
How would you deescalate and angry member on the phone.
I applied through a recruiter. The process took 4 months. I interviewed at Aetna (Norfolk, VA) in Feb 2019
Interview
I applied back on December of 2018. I interviewed immediately via phone and heard nothing back until February for a face to face. By then I had found another job. In March I was offered the position, March 1st to be exact. I was supposed to start March 18 but since they use Hireright, my background check came back a week after my start date and my date had got pushed back. Everything came back clear except they could not verify past jobs in the past that I had. I worked for a govt agency and they do not do employment verifications what so ever. I had let them and the investigation team know this but they rescinded my offer. I think that if I hive you references, then the calling old jobs and demanding W2s and old pay stubs are a waste because after so many years, you are out of these companies system. I will never work for a company who uses Hireright. Just do a criminal check and background. I had already told them when they asked for this stuff that I decline. They stated they could not hold my jobs while I attempted to get them the documents but you string me along waiting around for jobs. I have other job interviews lined up anyway because I was forced to settle for a dead end because my bills does not stop because jobs drag their tails. The process takes way too long. The salary was good but the process of getting hired is crazy
I applied through a recruiter. The process took 3 weeks. I interviewed at Aetna (New York, NY) in Dec 2018
Interview
This process was fast. I applied November 21th 2018 . Went under review November 29th 2018 and Interview 2 was held 12/18/2018 . I was hired the same day .
Interview questions [1]
Question 1
How did you communicate way a team when there was a break in communication on a strategy flow/process