Provider Service Specialist applicants have rated the interview process at Aetna with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Provider Service Specialist roles take an average of 6 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Provider Service Specialist according to 2 Glassdoor interviews include:
Phone interview: 29%
Group panel interview: 29%
Skills test: 14%
Drug test: 14%
Background check: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Aetna (High Point, NC) in Feb 2008
Interview
initial interview, general/ basic questions in a panel setting. From that day you wait about a week to hear from them. From that week they schedule for the orientation which is about 2 more weeks for those that need a 2 week notice.
Interview questions [1]
Question 1
Describe a situation where you had an irate customer and you had to calm them down and still give them the information. Give the details of your process.
(Not hard this is just an example)
I applied through an employee referral. The process took 5 days. I interviewed at Aetna (Arlington, TX) in May 2014
Interview
I was referred by a friend. I did a phone interview and a few days later did a face to face interview. I thought the interview went really well it was face to face w/2 supervisors and 2 others listened over the phone. So it went really great and the manager that walked me out said twice i did a really good job. I was given a paper to follow background check and drug screening directions for if I was selected. I never heard back from them and I was really surprised that I didn't receive an offer but was for the best cause the salary was really lower than what I was making.
Interview questions [1]
Question 1
Really standard questions nothing difficult really. Name a time where you had to get creative at the workplace.